Marketing Communications Manager — Email & SMS Strategy

Juno; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Annual performance bonus

Job summary

Juno is hiring a Marketing Communications Manager to own all member communications across products and lines. The role centers on high-volume emails and SMS, using Customer.io, with a focus on messaging that converts and informs within the borrowing cycle.

You will learn the product deeply, tailor segmentation, and drive experiments while ensuring compliance and deliverability. Based in Miami with in-person onboarding.

Qualifications

• 1–4 years in marketing communications, email marketing, CRM, PR, or content.
• Hands-on experience with email platforms (Customer.io, Klaviyo, Braze, HubSpot, Mailchimp) is a strong plus; we'll teach you our setup.
• Open to a communications or PR pro who wants to own a high-volume channel, or an email marketer who wants to sharpen writing and data skills.

Responsibilities

• Own member communications end to end: write, build, QA, and ship email and SMS campaigns and automated flows in Customer.io across grad, undergrad, and refi.
• Own the Juno voice: write messages that are clear, accurate, and on-brand, and keep that voice consistent across every send.
• Run the communications calendar: translate goals into a calendar of shipped sends and keep it moving weekly.
• Learn the product and data model deeply: understand member journey from signup to funded loan and how data informs segmentation.

Job description

Juno is hiring a Marketing Communications Manager to own all member communications across products and lines. The role centers on high-volume emails and SMS, using Customer.io, with a focus on messaging that converts and informs within the borrowing cycle.

You will learn the product deeply, tailor segmentation, and drive experiments while ensuring compliance and deliverability. Based in Miami with in-person onboarding.