Financial Center Leader: Elevate Client Experience & Growth

ghr; Buford (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking an experienced Financial Center Manager to lead a team of associates in a busy, client-focused environment. You will own the center's performance, drive employee development, and foster a risk-aware, compliant culture to help clients achieve their financial goals.

The role requires strong leadership, coaching, and relationship-building skills, with the ability to navigate complex processes while delivering exceptional service across a broad client base.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training, or motivating a work team.
• Demonstrates strong work ethic, results focus, and client-centric mindset.
• Ability to communicate clearly and build relationships with clients and colleagues.
• Adapts to new information, technology platforms, and processes while following laws and regulations.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients to improve retention.
• Drives business results through coaching and formal management routines.
• Creates a world-class client experience environment.
• Drives operational excellence by aligning staff with business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Leadership

Customer Service Management

People Management

Talent Development

Problem Solving

Communication

Prioritization

Team Building

Education

High School Diploma

Job description

Bank of America is seeking an experienced Financial Center Manager to lead a team of associates in a busy, client-focused environment. You will own the center's performance, drive employee development, and foster a risk-aware, compliant culture to help clients achieve their financial goals.

The role requires strong leadership, coaching, and relationship-building skills, with the ability to navigate complex processes while delivering exceptional service across a broad client base.