Center Manager: Client Experience & Growth Leader

Bank of America; Oakland (CA); On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America seeks a hands-on manager to lead a financial center and its team, driving client-centric service, risk-aware operations and strong business results. The role emphasizes talent development, coaching, and inclusive leadership within a dynamic, in-office environment.

The position requires guiding staff, managing client traffic, and aligning with market leaders on strategic priorities, while ensuring execution excellence and regulatory compliance.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Experience in financial services and knowledge of financial services industry, products and solutions
• Bilingual skills

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
• People Manager & Coach: Knows and develops team members through coaching and feedback
• Financial Steward: Manages expenses and demonstrates an owner's mindset
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines

Skills

Coaching

Leadership

Customer Service Management

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks a hands-on manager to lead a financial center and its team, driving client-centric service, risk-aware operations and strong business results. The role emphasizes talent development, coaching, and inclusive leadership within a dynamic, in-office environment.

The position requires guiding staff, managing client traffic, and aligning with market leaders on strategic priorities, while ensuring execution excellence and regulatory compliance.