Marine Service Operations Leader

OneWater Marine; Grasonville (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

OneWater Marine in Grasonville, MD seeks a Service Manager to lead the service department, drive profitability, and ensure an exceptional customer experience. You will supervise technicians and writers, coach staff, manage scheduling and parts flow, and uphold OEM standards while pursuing continuous improvement.

This role requires strong leadership, technical marine knowledge, and a track record of delivering results in a fast-paced, customer-focused environment.

Qualifications

• Minimum 5 years in service operations.
• 2+ years in a supervisory or management role.
• Marine industry experience preferred; related industries also considered.
• High school diploma or GED required.
• Technical certification or associate degree in marine technology or service management is a plus.
• OEM certifications (e.g., Yamaha, Mercury, Volvo Penta) preferred.
• Valid driver’s license required; boating license as applicable by state.
• Dealer Management Systems (Lightspeed, DockMaster) and Microsoft Office proficiency.

Responsibilities

• Supervise daily activities of service technicians, writers, and support staff to ensure efficient workflow and timely job completion.
• Coach and train service staff to maintain high technical and customer service standards.
• Monitor department profitability, labor efficiency, review repair order accuracy, and implement pricing strategies to meet objectives; drive process improvements.
• Recruit, hire and, when necessary, terminate service personnel.
• Serve as the primary escalation point for customer concerns with proactive communication and prompt service.

Skills

Team Management

Customer Service

Workflow Management

Quality Control

Financial Management

Education

High school diploma

Associate degree in marine technology or service management

Tools

Lightspeed

DockMaster

Microsoft Office

Job description

OneWater Marine in Grasonville, MD seeks a Service Manager to lead the service department, drive profitability, and ensure an exceptional customer experience. You will supervise technicians and writers, coach staff, manage scheduling and parts flow, and uphold OEM standards while pursuing continuous improvement.

This role requires strong leadership, technical marine knowledge, and a track record of delivering results in a fast-paced, customer-focused environment.