Marine Service & Parts Operations Director

Marina Holdings LLC; Laconia (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Marina Holdings LLC is seeking a Service Director to lead the daily operations of the Service, Parts, and Marina departments within a high-volume marine dealership. Reporting to the General Manager, this role drives profitability, customer satisfaction, and continuous improvement through hands-on leadership and scalable processes.

The ideal candidate will use data to guide decisions, develop high-performing teams, and implement SOPs that improve efficiency and customer experience in a fast-paced

Qualifications

• 5–10 years of progressive leadership in marine, automotive, RV, powersports, or a similar dealership environment.
• Proven success managing high-volume service and fixed operations.
• Strong understanding of technician productivity, parts operations, inventory management, and marina operations.
• Experience leading multiple departments and developing managers.
• Demonstrated ability to improve operational processes using KPIs and performance metrics.

Responsibilities

• Lead the daily operations of the Service, Parts, and Marina departments.
• Create and execute operational strategies that improve efficiency, communication, productivity, and profitability.
• Develop and refine Standard Operating Procedures (SOPs) and cross-functional department processes.
• Conduct daily operational meetings to review workloads, staffing, priorities, bottlenecks, and customer commitments.
• Quickly identify operational issues and implement corrective action plans.
• Drive a culture centered on accountability, urgency, teamwork, and continuous improvement.

Skills

Strategic planning

Change management

Team development

Financial management

Data-driven decisions

Customer focus

Conflict resolution

Communication

KPIs

DMS proficiency

Job description

Marina Holdings LLC is seeking a Service Director to lead the daily operations of the Service, Parts, and Marina departments within a high-volume marine dealership. Reporting to the General Manager, this role drives profitability, customer satisfaction, and continuous improvement through hands-on leadership and scalable processes.

The ideal candidate will use data to guide decisions, develop high-performing teams, and implement SOPs that improve efficiency and customer experience in a fast-paced