Marine Service Concierge

MarineMax Brand; Key Largo (FL); On-site; USD 40,000 - 64,000; Full time

Job summary

MarineMax Brand is seeking a Service Advisor to support the Service Manager, team, and customers in coordinating boat service work and ensuring completion right the first time.

The role involves scheduling, quoting with warranty considerations, collecting payments, and maintaining clear communication with customers throughout repairs. It requires professional phone skills and the ability to upsell labor and parts where appropriate.

Responsibilities

• Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team.
• Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work, and follow up on timely completion.
• Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
• Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
• Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
• Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat.
• In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
• Schedule, coordinate and follow-up on sublet contractors.
• Inspect quality of work performed as required, prior to delivery to the customer.
• Communicate with the customer during repairs and coordinate customer pick-up.
• Finalize and invoice work orders.
• Provide prompt, detailed and timely flow of all paperwork.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members
• Other Duties as assigned.

Job description

MarineMax Brand is seeking a Service Advisor to support the Service Manager, team, and customers in coordinating boat service work and ensuring completion right the first time.

The role involves scheduling, quoting with warranty considerations, collecting payments, and maintaining clear communication with customers throughout repairs. It requires professional phone skills and the ability to upsell labor and parts where appropriate.