Boat Service Advisor: Customer-Centric & Timely Repairs

MarineMax Services Inc; Key Largo (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

MarineMax Services Inc seeks a Service Advisor to support the Service Manager, technicians, and customers. You will gather information, guide repairs, and ensure work is completed accurately and on time.

Responsibilities include scheduling, using flat rate guides, obtaining approvals, greeting customers, and promoting additional services. You will invoice work orders and uphold MarineMax safety standards.

Responsibilities

• Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team.
• Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine time estimates.
• Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and ensure payment with proper documentation.
• Greet customers and determine needs, providing clear instructions on the work order for the technician.
• Answer incoming calls professionally and return customer calls before close of business.
• Promote additional labor services, parts and accessories in a professional manner.
• Obtain customer signature on every work order and collect payment before releasing a boat.
• Schedule, coordinate and follow-up on sublet contractors.
• Inspect quality of work prior to delivery to the customer.
• Communicate with the customer during repairs and coordinate pickup.
• Finalize and invoice work orders and provide prompt paperwork.
• Promote MarineMax Safety Program and maintain a safe workplace.

Job description

MarineMax Services Inc seeks a Service Advisor to support the Service Manager, technicians, and customers. You will gather information, guide repairs, and ensure work is completed accurately and on time.

Responsibilities include scheduling, using flat rate guides, obtaining approvals, greeting customers, and promoting additional services. You will invoice work orders and uphold MarineMax safety standards.