Marina Member Experience Specialist

Acme Marina Management LLC; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

PORT 32 Marinas is seeking a Marina Member Experience Specialist to enhance guest experiences across our east coast locations. You will assist with reservations, events, and daily marina operations to ensure a welcoming, clean, and safe environment.

In this role you will work closely with the General Manager and staff to deliver exceptional service, plan marina-sponsored events, respond to member questions, and uphold safety and sanitation standards in all activities.

Qualifications

• minimum 5 years customer service experience in marina or hospitality
• experience planning events
• able to read members' needs to deliver memorable experiences
• team player with goal-oriented mindset
• proficient in Microsoft Office
• enjoys working outdoors

Responsibilities

• Assist GM and marina crew with guest experience
• Provide highest level of customer service to all guests
• Assist with staff training on member services
• Develop and maintain relationships with staff, members, guests; handle conflicts
• Respond to member questions via phone, email, in person
• Plan Marina-sponsored events on and off property
• Schedule clubhouse events and manage related logistics
• Ensure costs are procured and billed appropriately
• Perform routine administrative tasks
• Ensure safety, regulatory and sanitation compliance
• Perform other duties as assigned

Skills

Customer service

Event planning

Microsoft Office

Team collaboration

Outdoor work

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Headquartered in Charleston, SC, PORT 32 Marinas owns and operates profile marinas across throughout the east coast. PORT 32 Marinas is dedicated to elevating the boating experience and has spent over a decade in some of the country’s most popular waterfront destinations taking marinas to a higher level. At PORT 32 Marinas we believe that a marina is more than a place to store your boat. It’s the launch point for your next great adventure, your most relaxing escape, or your newest sporting discovery. We are focused on excellence and positioned for high growth as a company. We seek intellectually honest, highly motivated, and dynamic individuals who bring diverse experiences and perspectives to their work.

About the Role:

The Marina Member Experience Specialist is responsible for assisting members with their immediate needs and individualizing their experience. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, planning events, ensuring member’s individual wants/needs are met. The Member Experience Specialist is also involved with daily marina tasks which includes helping to ensure our marina operations run smoothly and that our guests' expectations for a welcoming, clean and safe environment are met and exceeded.

Essential Functions/Responsibilities:

• Assists General Manager and other Marina Crew Members in marina related with relations to the guest/customer experience
• Provide the highest level of customer service to all guests and visitors
• Assist with staff training as it regards to member service on a regular basis
• Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
• Responding to member questions and needs via phone, email and in person
• Planning events and Marina sponsored events both on and off property
• Scheduling events planned for the clubhouse
• Ensure any costs incurred are properly procured and billed as necessary
• Dealing with conflict effectively, courteously, and tactfully
• Routine administrative tasks
• Ensure compliance with safety, regulatory and sanitation policies
• Performs other duties as assigned or required.

Required Education and Experience

• High School Diploma or GED, required
• Minimum 5 years customer service experience required in a Marina or Hospitality environment
• Experience in planning events
• Must be able to read members needs and wants to consistently ensure delivery of a memorable experience to members and their guests
• Able to work both independently and as part of a team to achieve goals and targets
• Proficient in Microsoft Office
• Must enjoy working outdoors

Required Knowledge, Skills and Abilities:

• Must be able to swim
• CPR and First aid certified
• Reliable with good time management skills and the ability to organize and prioritize work
• Strong communicator who can collaborate effectively with teammates
• Enjoys working with the public to provide exceptional customer service
• Adaptable to working in a fast-paced environment
• Ability to exercise good judgment in evaluation situations and making decisions.

Physical Demands: Physical abilities required for job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift and move up to 20 lbs.
• Frequent walking, reaching, bending, turning, and stooping,
• Outside work for extended periods of time in various weather conditions.
• Normal vision and hearing ranges required.
• Must be comfortable using all dock equipment and materials (gas pump, boats, ropes, anchors, among others).
• Outside work for extended periods of time in various weather conditions.
• Work tasks may be performed both indoors and outdoors.
• Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.