Assistant Marina Manager

OneWater Marine; Sunset (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

OneWater Marine is seeking an Assistant Marina Manager to support the Marina Manager in daily operations, staff coordination, and delivering outstanding customer service. You will supervise scheduling, facility maintenance, and safety standards to maintain a welcoming environment for guests.

This role partners with sales and service teams to ensure smooth boat storage, delivery, and servicing experiences for customers.

Qualifications

• High School Diploma or GED (or currently enrolled).
• Leadership experience preferred in marina or similar setting.
• Experience delivering high-quality customer service and managing customer relationships.

Responsibilities

• Assist in managing day-to-day marina operations to ensure efficiency.
• Build relationships with customers to foster loyalty and referrals.
• Oversee upkeep and maintenance of marina facilities for safety and cleanliness.
• Coach staff daily to maximize productivity and morale.
• Support seamless boat sale, storage, delivery, and servicing experiences.
• Resolve operational or customer service issues and escalate as needed.

Skills

Operations oversight

Customer service excellence

Clear communication

Critical thinking

Conflict resolution

Multitasking

Education

High School Diploma or GED

Leadership experience

Job description

Position Summary

The Assistant Marina Manager is responsible for supporting the Marina Manager in overseeing daily marina operations and ensuring that the facility runs smoothly. This role involves assisting with managing staff, delivering exceptional customer service, and maintaining operational standards.

Essential Duties And Responsibilities

• Assist in managing day-to-day operations of the marina to ensure efficiency and adherence to established procedures.
• Build and maintain strong relationships with customers to foster loyalty, enhance referrals, and positively impact the marina’s reputation.
• Oversee the upkeep and maintenance of marina facilities to ensure a clean, safe, and welcoming environment for customers.
• Work with Marina Manager to ensure employees are being effectively managed and coached on a daily basis to maximize productivity and morale.
• Promote teamwork by supporting, coaching, and working collaboratively with all team members and departments to ensure a seamless experience for customers throughout the sale, storage, delivery, and servicing of boats.
• Assist in achieving storage sales and profit goals. Work with the sales and service departments to facilitate seamless service and enhance customer satisfaction.
• Address and resolve any operational or customer service issues that arise, escalating to the Marina Manager as needed.
• Stay informed about industry trends and best practices to contribute to the continuous improvement of marina operations and services.
• Works with Marina Manager to ensure the marina develops and efficiently and effectively processes all invoices.

Skills

• Ability to oversee daily marina operations, including scheduling, facility management, and maintenance.
• Strong skills in providing exceptional customer service, handling inquiries, and resolving issues effectively.
• Ability to convey information clearly and efficiently.
• Ability to think critically and make informed decisions under pressure.
• Ability to handle and resolve conflicts or disputes effectively, both internally with staff and externally with customers.
• Ability to manage multiple tasks and prioritize effectively.

Qualifications / Requirements

• High School Diploma or GED (or currently enrolled).
• Leadership experience, preferably in a marina or similar setting.
• Familiarity with marina operations, including boat handling, storage, maintenance, and facility management.
• Demonstrated experience in providing high-quality customer service and managing customer relationships.

PHYSICAL DEMANDS

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Moving about to accomplish tasks or moving from one worksite to another.
• Operating motor vehicle.
• Communicating with others to exchange information.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Hearing.
• Talking.
• Seeing.
• Eye/Hand/Foot Coordination.

WORK ENVIRONMENT

• No adverse environmental conditions expected.
• Poor ventilation.
• Hazardous conditions.
• Small and/or enclosed spaces.
• Noisy environments.

Physical Demands

• Sedentary work that primarily involves sitting/standing.
• Light work that includes moving objects up to 20 pounds.
• Medium work that includes moving objects up to 50 pounds.
• Heavy work that includes moving objects up to 100 pounds or more.

This position operates exclusively in an indoor office environment with controlled temperatures. (Y/N)

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship.