Marina Dockhand

Acme Marina Management LLC; Florida; On-site; USD 18,000 - 25,000; Full time

Job summary

PORT 32/Acme Marinas is seeking a Dockhand to support the marina team by delivering excellent service to members and guests. The role covers daily dock operations, vessel care, and assisting boaters with their needs while maintaining a safe, clean harbor environment.

You will greet customers, help orient them to facilities, and ensure vessels, docks, and equipment are ready for use. Prior customer service experience is preferred; weekend/overtime work may be required.

Qualifications

• Experience in customer service preferred.
• Ability to communicate effectively with members and guests.
• Willingness to work weekends and overtime when required.

Responsibilities

• Provide members with the best experience possible.
• Greet customers professionally and assist them at the marina.
• Assist in orienting members and guests to marina facilities and respond to questions.
• Support customers with general boating needs.
• Maintain cleanliness and readiness of vessels, docks, and marina equipment.
• Ensure docks and equipment are operational and compliant with OSHA and environmental regulations.

Skills

Customer service

Communication

Teamwork

Job description

Headquartered in Charleston, SC, PORT 32/Acme Marinas owns and operates profile marinas across throughout the east coast. PORT 32/Acme Marinas is dedicated to elevating the boating experience and has spent over a decade in some of the country’s most popular waterfront destinations taking marinas to a higher level. At PORT 32/Acme Marinas we believe that a marina is more than a place to store your boat. Its the launch point for your next great adventure, your most relaxing escape, or your newest sporting discovery. We are focused on excellence and positioned for high growth as a company. We seek intellectually honest, highly motivated, and dynamic individuals who bring diverse experiences and perspectives to their work.

About the Role

The Dockhand supports the marina team by delivering excellent service to marina members and guests. This role involves a wide range of responsibilities, including daily dock operations andassistingboaters as needed. The Dockhand helpsmaintaina safe, clean, and well-organized harbor and marina facility while consistently providing high-quality customer service and enhancing the overall member experience.

RESPONSIBILITIES:

• Provide P32 members with the best experience possible
• Greet all customers in a manner that reflects a kind, courteous, and professional character
• Assistin orienting members and guests to the marina, facilities, and respond to commonly asked questions
• Support customers with general boating needs
• Wash, clean, andmaintainvessels to ensure they are presentable, safe, and ready for use
• Maintain the cleanliness and readiness of vessels, docks, and marina equipment
• Clean andmaintainrestrooms, docks, walkways, grounds, and other areas asdesignatedby management
• Ensure docks and equipmentare operational at all times
• Comply withOSHA regulations, environmental regulations, and adhere to all site rules and expectations
• Perform other duties as assigned by the Manager

Technical and Physical Requirements:

• Ability to work safely around thewater
• Must be able toswim
• Ability to lift 30pounds
• Previouscustomer service experiencepreferred

Minimum Soft Skills Qualifications:

• Eagerness to engage in a growing, fast paced, and industry-leadingcompany
• Consistently treats others with dignity andrespect
• Genuinely serves others with humility and a positiveattitude
• Always communicates effectively and courteously with fellow teammates andmembers
• Continuously follows policies and procedures while seeking out new and better ways of accomplishingduties
• Gladly provides responsive, andhigh levelof service to our teammates andmembers
• Availability to work overtime whenrequired
• Ability to work weekends and holidays

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.