Manufacturing Program Manager — Customer Success Liaison

Socket.dev; Findlay (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Kreate in Findlay, OH seeks a Program Manager to serve as the primary liaison between customers and internal production teams, ensuring clear communication, timely issue resolution, and successful program delivery. You will manage customer accounts, support production planning, and maintain high customer satisfaction in a fast-paced manufacturing environment.

Responsibilities include coordinating with production, quality, engineering, and logistics, tracking milestones, and supporting pricing

Qualifications

• 3+ years in customer service, account management, or program coordination in manufacturing.
• Strong communication, organization, and problem-solving skills.
• Experience with ERP systems and MS Office.
• Manufacturing plastics experience preferred.

Responsibilities

• Serve as main point of contact for assigned customer accounts.
• Coordinate with production, quality, engineering, and logistics teams.
• Monitor status of customer programs, including launches and change requests.
• Identify and resolve issues related to quality, delivery, or scope changes.
• Facilitate program reviews and customer meetings to maintain alignment on expectations and deliverables.
• Track and report key performance metrics related to customer satisfaction, delivery performance, and program milestones.
• Support pricing updates, cost changes, and quoting activity with sales and finance.
• Maintain accurate records of customer communications, contracts, and project documents.
• Participate in internal planning and scheduling meetings to prioritize customer needs.
• Ensure compliance with customer-specific requirements and industry standards.

Skills

Communication

Organization

Problem-solving

Project management

Multi-tasking

Attention to detail

Education

Associate’s degree

Bachelor’s degree

Tools

MS Office

ERP systems

Job description

Kreate in Findlay, OH seeks a Program Manager to serve as the primary liaison between customers and internal production teams, ensuring clear communication, timely issue resolution, and successful program delivery. You will manage customer accounts, support production planning, and maintain high customer satisfaction in a fast-paced manufacturing environment.

Responsibilities include coordinating with production, quality, engineering, and logistics, tracking milestones, and supporting pricing