Program Manager

Socket.dev; Findlay (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Kreate in Findlay, OH seeks a Program Manager to serve as the primary liaison between customers and internal production teams, ensuring clear communication, timely issue resolution, and successful program delivery. You will manage customer accounts, support production planning, and maintain high customer satisfaction in a fast-paced manufacturing environment.

Responsibilities include coordinating with production, quality, engineering, and logistics, tracking milestones, and supporting pricing

Qualifications

• 3+ years in customer service, account management, or program coordination in manufacturing.
• Strong communication, organization, and problem-solving skills.
• Experience with ERP systems and MS Office.
• Manufacturing plastics experience preferred.

Responsibilities

• Serve as main point of contact for assigned customer accounts.
• Coordinate with production, quality, engineering, and logistics teams.
• Monitor status of customer programs, including launches and change requests.
• Identify and resolve issues related to quality, delivery, or scope changes.
• Facilitate program reviews and customer meetings to maintain alignment on expectations and deliverables.
• Track and report key performance metrics related to customer satisfaction, delivery performance, and program milestones.
• Support pricing updates, cost changes, and quoting activity with sales and finance.
• Maintain accurate records of customer communications, contracts, and project documents.
• Participate in internal planning and scheduling meetings to prioritize customer needs.
• Ensure compliance with customer-specific requirements and industry standards.

Skills

Communication

Organization

Problem-solving

Project management

Multi-tasking

Attention to detail

Education

Associate’s degree

Bachelor’s degree

Tools

MS Office

ERP systems

Job description

The Program Manager serves as the primary liaison between customers and internal production teams, ensuring seamless communication, issue resolution, and program success. This role is responsible for managing customer accounts, supporting production planning, and maintaining high levels of customer satisfaction in a fast-paced manufacturing environment.

Duties and Responsibilities:

• Serve as the main point of contact for assigned customer accounts, ensuring timely and effective communication.
• Coordinate with production, quality, engineering, and logistics teams to ensure customer requirements are met.
• Monitor and manage the status of customer programs, including launch timing, change requests, and ongoing production support.
• Proactively identify and resolve issues related to quality, delivery, or changes in scope.
• Facilitate program reviews and customer meetings to maintain alignment on expectations and deliverables.
• Track and report key performance metrics related to customer satisfaction, delivery performance, and program milestones.
• Support pricing updates, cost changes, and quoting activity as needed in collaboration with sales and finance.
• Maintain accurate records of customer communications, contracts, and project documents.
• Participate in internal planning and scheduling meetings to ensure customer needs are prioritized appropriately.
• Ensure compliance with customer-specific requirements and industry standards.

Qualifications:

• 3+ years of experience in customer service, account management, or program coordination in a manufacturing environment required.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Proficiency in Microsoft Office Suite and ERP systems.
• High attention to detail and a commitment to delivering quality outcomes.
• Associate’s or Bachelor’s degree preferred; equivalent experience in manufacturing customer support or program management will be considered in lieu of education.
• Experience in plastics manufacturing or a related industry is strongly preferred.

Company Details:

• Location: Kreate at 411 S Main St, Findlay, OH 45840
• This position will report to the Sr Program Manager

Kreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.