Manufacturing Program Manager: Customer Delivery & Coordination

Gabriel Group; Kirkwood (MO); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision, and Dental health

Parental and Bonding Leave

PTO

401(k) Matching

Tuition Reimbursement

9 annual paid holidays

1-2 free company events every summer

Employee Assistance Program (EAP)

Job summary

Seiler is seeking a Program Manager to oversee execution and communication of customer orders in a contract manufacturing setting. You will track orders end-to-end, identify risks, and coordinate across Operations, Engineering, Quality, Purchasing, and Planning to keep jobs on schedule.

The role also supports quotations and commercial follow-up for established customer relationships, requiring strong communication and organizational skills in a fast-paced environment.

Qualifications

• Experience in manufacturing, contract manufacturing, program management, production coordination, customer service, account management, or a related role.
• Working knowledge of manufacturing processes, production schedules, material lead times, quality requirements, and order fulfillment workflows.
• Experience coordinating across Operations, Engineering, Quality, Purchasing, Planning, Supply Chain, or similar cross-functional teams.
• Ability to manage multiple customer orders, deadlines, priorities, and open action items simultaneously.
• Experience using ERP, MRP, CRM, production scheduling, or project management systems.
• Strong written and verbal communication skills with both internal teams and external customers.
• Strong organizational skills, attention to detail, and follow-through.

Responsibilities

• Track received customer orders through internal manufacturing, engineering, quality, purchasing, and delivery milestones.
• Monitor lead times, schedule commitments, material status, production progress, quality requirements, and open action items.
• Identify bottlenecks, critical-path issues, resource constraints, and conflicting priorities that may impact order completion.
• Expedite orders, materials, approvals, inspections, engineering actions, or production steps as needed.
• Coordinate with Operations, Engineering, Quality, Purchasing, Planning, and other Program Managers to resolve issues and maintain schedule alignment.
• Attend internal meetings to report job status, schedule risks, bottlenecks, and recovery actions.
• Attend customer meetings or provide regular customer updates through established communication channels.
• Maintain accurate order status information, meeting notes, issue logs, and customer communication records.
• Escalate at-risk orders and support recovery planning when customer commitments may be impacted.
• Support quotations and account-related commercial communication for assigned established customers, when applicable.
• Help balance customer requirements with internal capacity, material availability, quality requirements, and production constraints.

Skills

Communication skills

Cross-functional coordination

Attention to detail

Organizational skills

Multi-tasking

Customer-facing experience

Education

Bachelor’s degree in Business, Operations Management, Supply Chain, Engineering, Manufacturing Management, or related field

PMP / CAPM / APICS certification (preferred)

Tools

ERP/MRP/CRM systems

Production scheduling systems

Job description

Seiler is seeking a Program Manager to oversee execution and communication of customer orders in a contract manufacturing setting. You will track orders end-to-end, identify risks, and coordinate across Operations, Engineering, Quality, Purchasing, and Planning to keep jobs on schedule.

The role also supports quotations and commercial follow-up for established customer relationships, requiring strong communication and organizational skills in a fast-paced environment.