Manufacturing Order Specialist

Allegheny Performance Plastics®; Leetsdale (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Allegheny Performance Plastics® is seeking an Account Manager to support customer orders from PO receipt through production, shipment, and delivery. You will coordinate with cross-functional teams to keep orders moving and ensure accuracy.

Ideal candidates have 1–3 years in customer service or order processing, experience with ERP or customer portals, and strong organizational skills. Training will be provided in our manufacturing environment.

Qualifications

• 1-3 years of experience in customer service, order processing, account support, or operations
• Manufacturing experience is helpful but not required
• Comfortable learning new software and working with detailed information
• Experience with Microsoft Office, including Outlook and basic Excel
• ERP or customer portal experience is a plus; training will be provided
• Strong organizational skills and attention to detail
• Ability to manage multiple orders, follow up on tasks, and meet deadlines
• Professional written and verbal communication skills
• Willingness to ask questions, learn manufacturing processes, and work across departments
• Ability to recognize when an issue needs additional support or escalation
• Dependable follow-through and a sense of ownership over assigned work

Responsibilities

• Manage assigned customer accounts with support from leadership and internal teams
• Coordinate customer orders from purchase order receipt through delivery
• Review purchase orders for pricing, quantities, revisions, delivery dates, and customer requirements, asking for clarification when needed
• Enter and update orders, schedules, notes, and customer correspondence in the ERP system
• Work with planning and production teams to confirm order status and expected completion dates
• Track open orders, upcoming deadlines, past-due items, and customer commitments
• Recognize potential delays or discrepancies and bring concerns to the appropriate team members
• Coordinate with production, purchasing, quality, engineering, shipping, and sales to gather information and keep orders moving
• Follow up on outstanding questions and action items
• Provide timely, professional customer updates using information confirmed with internal teams
• Assist with customer portals, order acknowledgements, schedule changes, and shipment documentation
• Participate in customer meetings and internal order reviews as needed
• Help resolve routine customer questions and seek guidance on more complex issues
• Suggest ways to improve order accuracy, communication, and follow-through

Skills

Customer service

Order processing

Account support

Operations coordination

Supply chain

Education

High school diploma or equivalent

Associate or Bachelor's degree or coursework in business, supply chain, operations, or related field

Relevant work experience considered in place of additional education

Tools

ERP systems

Customer portals

Microsoft Office (Outlook, Excel)

Job description

Allegheny Performance Plastics® is seeking an Account Manager to support customer orders from PO receipt through production, shipment, and delivery. You will coordinate with cross-functional teams to keep orders moving and ensure accuracy.

Ideal candidates have 1–3 years in customer service or order processing, experience with ERP or customer portals, and strong organizational skills. Training will be provided in our manufacturing environment.