Account Manager

Allegheny Performance Plastics®; Leetsdale (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Allegheny Performance Plastics® is seeking an Account Manager to support customer orders from PO receipt through production, shipment, and delivery. You will coordinate with cross-functional teams to keep orders moving and ensure accuracy.

Ideal candidates have 1–3 years in customer service or order processing, experience with ERP or customer portals, and strong organizational skills. Training will be provided in our manufacturing environment.

Qualifications

• 1-3 years of experience in customer service, order processing, account support, or operations
• Manufacturing experience is helpful but not required
• Comfortable learning new software and working with detailed information
• Experience with Microsoft Office, including Outlook and basic Excel
• ERP or customer portal experience is a plus; training will be provided
• Strong organizational skills and attention to detail
• Ability to manage multiple orders, follow up on tasks, and meet deadlines
• Professional written and verbal communication skills
• Willingness to ask questions, learn manufacturing processes, and work across departments
• Ability to recognize when an issue needs additional support or escalation
• Dependable follow-through and a sense of ownership over assigned work

Responsibilities

• Manage assigned customer accounts with support from leadership and internal teams
• Coordinate customer orders from purchase order receipt through delivery
• Review purchase orders for pricing, quantities, revisions, delivery dates, and customer requirements, asking for clarification when needed
• Enter and update orders, schedules, notes, and customer correspondence in the ERP system
• Work with planning and production teams to confirm order status and expected completion dates
• Track open orders, upcoming deadlines, past-due items, and customer commitments
• Recognize potential delays or discrepancies and bring concerns to the appropriate team members
• Coordinate with production, purchasing, quality, engineering, shipping, and sales to gather information and keep orders moving
• Follow up on outstanding questions and action items
• Provide timely, professional customer updates using information confirmed with internal teams
• Assist with customer portals, order acknowledgements, schedule changes, and shipment documentation
• Participate in customer meetings and internal order reviews as needed
• Help resolve routine customer questions and seek guidance on more complex issues
• Suggest ways to improve order accuracy, communication, and follow-through

Skills

Customer service

Order processing

Account support

Operations coordination

Supply chain

Education

High school diploma or equivalent

Associate or Bachelor's degree or coursework in business, supply chain, operations, or related field

Relevant work experience considered in place of additional education

Tools

ERP systems

Customer portals

Microsoft Office (Outlook, Excel)

Job description

The Account Manager supports customer orders from purchase order receipt through production, shipment, and delivery. This role works closely with internal departments to maintain accurate order information, track progress, and keep customers informed.

This opportunity is ideal for someone with 1-3 years of experience in customer service, order processing, account support, or operations who wants to grow in a manufacturing environment. Training will be provided on company systems, products, and manufacturing processes.

Key Responsibilities

• Manage assigned customer accounts with support from leadership and internal teams.
• Coordinate customer orders from purchase order receipt through delivery.
• Review purchase orders for pricing, quantities, revisions, delivery dates, and customer requirements, asking for clarification when needed.
• Enter and update orders, schedules, notes, and customer correspondence in the ERP system.
• Work with planning and production teams to confirm order status and expected completion dates.
• Track open orders, upcoming deadlines, past-due items, and customer commitments.
• Recognize potential delays or discrepancies and bring concerns to the appropriate team members.
• Coordinate with production, purchasing, quality, engineering, shipping, and sales to gather information and keep orders moving.
• Follow up on outstanding questions and action items.
• Provide timely, professional customer updates using information confirmed with internal teams.
• Assist with customer portals, order acknowledgements, schedule changes, and shipment documentation.
• Participate in customer meetings and internal order reviews as needed.
• Help resolve routine customer questions and seek guidance on more complex issues.
• Suggest ways to improve order accuracy, communication, and follow-through.

Qualifications

• 1-3 years of experience in customer service, account support, order processing, administrative support, supply chain, or a related role preferred.
• Manufacturing experience is helpful but not required.
• Comfortable learning new software and working with detailed information.
• Experience with Microsoft Office, including Outlook and basic Excel.
• ERP or customer portal experience is a plus; training will be provided.
• Strong organizational skills and attention to detail.
• Ability to manage multiple orders, follow up on tasks, and meet deadlines.
• Professional written and verbal communication skills.
• Willingness to ask questions, learn manufacturing processes, and work across departments.
• Ability to recognize when an issue needs additional support or escalation.
• Dependable follow-through and a sense of ownership over assigned work.

Education

• High school diploma or equivalent required.
• Associate or Bachelor's degree or coursework in business, supply chain, operations, or a related field is a plus.
• Relevant work experience will be considered in place of additional education.

Helpful Experience

Previous exposure to any of the following is beneficial but not required:

• Manufacturing or production environments.
• Purchase orders, order entry, or shipment tracking.
• ERP systems or customer portals.
• Customer-specific documentation or delivery requirements.
• Aerospace, automotive, medical, or other regulated industries.

Ideal Candidate

The ideal candidate is organized, dependable, and eager to learn. They enjoy helping customers, keeping track of details, and following up to make sure tasks are completed.

• They are comfortable asking questions, communicating with different departments, and seeking guidance when needed. As they gain experience, they will take on greater responsibility for customer accounts and order coordination.

About Allegheny:

We are the "go to" high-end injection molder, manufacturer and global supplier of technically advanced functional parts and assemblies for aerospace, space, defense, medical and e-mobility industries. With capabilities that include in-house prototype manufacturing, tool repair and machining, Allegheny is innovating a new, customer-centric process that delivers the right solution for our customers.

In addition to our Leetsdale location, Allegheny also has a location in Meadville, Pennsylvania.