Customer Account Lead: Fast-Paced Manufacturing & Orders

Airtech Advanced Materials Group; Springfield (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

Fully funded retirement plan

Job summary

Airtech Advanced Materials Group is seeking a Customer Account Coordinator to manage assigned customer accounts, process orders in the ERP system, and communicate with customers and internal teams. You will liaise with Production, Shipping, Engineering, Sales, and Accounting to ensure accurate, timely order flow.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced manufacturing environment.

Qualifications

• High school diploma or GED required.
• Experience in customer service, order processing, administrative support, inside sales support, or manufacturing support preferred.
• Experience with ERP systems or order entry systems preferred.

Responsibilities

• Manage assigned customer accounts and build positive working relationships through responsive, professional communication.
• Process a high volume of purchase orders accurately and efficiently within the ERP system.
• Provide customers with pricing, product availability, lead times, shipment updates, and order status information.
• Coordinate order changes, cancellations, returns, credits, and other customer requests.
• Work closely with Production, Shipping, Planning, Engineering, and Sales to resolve issues and meet customer expectations.
• Proactively monitor orders to help ensure on-time shipment and timely communication of delays or changes.
• Research and resolve customer concerns with urgency, professionalism, and follow-through.
• Review customer orders and documentation for accuracy and completeness.
• Maintain detailed records and documentation related to customer accounts and order activity.
• Support domestic and international customers as needed.
• Perform additional duties and special projects as assigned.

Skills

Communication

Organization

Deadline management

Problem-solving

Team collaboration

MS Office

ERP systems

Order entry software

Typing 40+ WPM

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

ERP systems

Order entry software

Job description

Airtech Advanced Materials Group is seeking a Customer Account Coordinator to manage assigned customer accounts, process orders in the ERP system, and communicate with customers and internal teams. You will liaise with Production, Shipping, Engineering, Sales, and Accounting to ensure accurate, timely order flow.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced manufacturing environment.