Strategic Service Account Manager - Manufacturing

Alkegen; Buffalo (NY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Alkegen in Buffalo, NY seeks a Service Account Manager to act as the liaison between customers, sales engineers, and internal teams. You will manage orders, monitor status, and provide prompt, professional service.

The role requires strong communication, attention to detail, and the ability to juggle multiple priorities while supporting packaging, logistics, and export regulatory knowledge.

Qualifications

• High School Diploma required; associates or bachelor's preferred.
• 2-5 years of customer service experience.
• Manufacturing industry experience preferred.
• Knowledge of US trade compliance a plus.

Responsibilities

• Receives and processes customer orders and inquiries.
• Maintains ongoing relationship with customers and distributors.
• Provides standard pricing, quotes, product availability, and schedule information.
• Coordinates with Logistics to expedite delivery and ensure accurate delivery dates.
• Supports export order processing including basic regulations.

Skills

Oral communication

Written communication

Customer service

Relationship building

Education

High School Diploma

Associate’s/Bachelor’s degree in relevant field

Tools

Microsoft Word

Excel

Oracle

Job description

Alkegen in Buffalo, NY seeks a Service Account Manager to act as the liaison between customers, sales engineers, and internal teams. You will manage orders, monitor status, and provide prompt, professional service.

The role requires strong communication, attention to detail, and the ability to juggle multiple priorities while supporting packaging, logistics, and export regulatory knowledge.