Customer Experience & Order Specialist

Alinabal - Manufacturing Facilities; Milford (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Alinabal - Manufacturing Facilities is seeking a Customer Experience Representative to review orders for accuracy, coordinate entry, and support field sales and internal teams. You will promote service quality and ensure a premium customer experience across assigned accounts.

The role requires strong communication, CRM proficiency, and the ability to build relationships with buyers while coordinating with engineering, quality, and manufacturing.

Qualifications

• 5+ years of customer service experience with a customer-first emphasis.
• BS/BA in related field preferred.
• Knowledge of factory production and engineered solutions a plus.
• Proficiency in MS Office; experience with CRM and Teams.

Responsibilities

• Promote Alinabal services to new and existing assigned customers.
• Review orders for accuracy and coordinate order entry.
• Generate quotes and communicate order requirements to appropriate personnel.
• Liaise between customer, quality, engineering, and manufacturing departments.
• Expedite orders to ensure timely product delivery for customers.
• Monitor account activity and provide sales forecasts.
• Travel to customer locations +/-10% may be required.

Skills

Customer service

Communication

Problem solving

Organization

MS Office

CRM

Education

BS/BA in related field

Tools

CRM systems

MS Office

ERP systems

Teams

Job description

Alinabal - Manufacturing Facilities is seeking a Customer Experience Representative to review orders for accuracy, coordinate entry, and support field sales and internal teams. You will promote service quality and ensure a premium customer experience across assigned accounts.

The role requires strong communication, CRM proficiency, and the ability to build relationships with buyers while coordinating with engineering, quality, and manufacturing.