Manufacturing Order & Customer Service Specialist

Packaging Corporation; Nampa (ID); Vor Ort; USD 41.000 - 62.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Paid vacation

Paid holidays

401(k) with company match

Medical, dental, vision

Life/AD&D

Zusammenfassung

Packaging Corporation of America (PCA) is seeking a Customer Service Representative in Nampa, Idaho. You will respond to customer inquiries, process orders, monitor status, and resolve billing adjustments while coordinating with Sales, Production, and other departments to ensure on-time delivery.

The role requires a high school diploma and 2 years of customer service experience, plus proficiency with Word, Excel, and Outlook.

Qualifikationen

• Education equivalent to high school diploma required.
• Two years’ previous work experience in a customer service role handling customer orders and building relationships.
• Strong working knowledge of computer systems including Microsoft Word, Excel, and Outlook.
• Associates degree or college business coursework preferred.
• Previous experience in the manufacturing sector, containerboard and corrugated packaging industry preferred.

Aufgaben

• Receive, process, and track assigned orders through to scheduling.
• Consult with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and design, sales and production teams to meet customer requirements.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalate when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just-in-time schedules.

Kenntnisse

Customer service

Communication

Attention to detail

Organizational skills

Time management

Ausbildung

High school diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Packaging Corporation of America (PCA) is seeking a Customer Service Representative in Nampa, Idaho. You will respond to customer inquiries, process orders, monitor status, and resolve billing adjustments while coordinating with Sales, Production, and other departments to ensure on-time delivery.

The role requires a high school diploma and 2 years of customer service experience, plus proficiency with Word, Excel, and Outlook.