Customer Success & Order Coordination Specialist

Packaging Corporation of America; Roanoke (VA); On-site; USD 48,000 - 52,000; Full time

Job summary

Packaging Corporation of America (PCA) in Roanoke, VA is seeking a Customer Service Representative to provide exemplary service, manage orders, and coordinate with internal teams to ensure timely delivery and accurate invoicing.

The role requires a high school diploma, 2 years of customer service experience, and proficiency with Word, Excel, and Outlook. You will handle product specifications, quotes, and order changes while maintaining strong customer relationships.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America (PCA) in Roanoke, VA is seeking a Customer Service Representative to provide exemplary service, manage orders, and coordinate with internal teams to ensure timely delivery and accurate invoicing.

The role requires a high school diploma, 2 years of customer service experience, and proficiency with Word, Excel, and Outlook. You will handle product specifications, quotes, and order changes while maintaining strong customer relationships.