Customer Service & Order Coordination Specialist

Packaging Corporation of America; Virginia; On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Paid vacation

Paid holidays

Health insurance enrollment

Job summary

Packaging Corporation of America (PCA) is a Fortune 500 ideas and solutions company seeking a results-oriented Customer Service Representative to support our growing operations. This role emphasizes superior service, order accuracy, and cross-functional coordination across sales and production teams.

You will respond to inquiries about product availability, pricing, freight and delivery dates; track orders; assist with invoicing; and resolve billing issues while building strong customer

Qualifications

• Education equivalent to high school diploma required.
• Two years’ experience in a customer service role handling orders.
• Experience with order entry systems and strong Microsoft Office skills.

Responsibilities

• Receive, process, and track orders through scheduling.
• Coordinate with internal departments to ensure on-time delivery and invoicing.
• Communicate account activity to sales and production teams.
• Assist with product specifications, availability, shipping, and estimates.
• Maintain organized customer files and resolve billing issues.

Skills

Customer service

Order management

Communication

Active listening

Organizational skills

Team coordination

Education

High school diploma

Tools

Order entry system

Microsoft Word

Excel

Outlook

Job description

Packaging Corporation of America (PCA) is a Fortune 500 ideas and solutions company seeking a results-oriented Customer Service Representative to support our growing operations. This role emphasizes superior service, order accuracy, and cross-functional coordination across sales and production teams.

You will respond to inquiries about product availability, pricing, freight and delivery dates; track orders; assist with invoicing; and resolve billing issues while building strong customer