Manufacturing Order & Customer Experience Specialist

Harvest Food Group

Naperville (IL)

On-site

USD 60,000 - 65,000

Full time

7 days ago

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Job summary

Harvest Food Group in Naperville, IL is seeking a Customer Service Representative to manage the full customer order lifecycle in a fast-paced manufacturing environment. You will coordinate with Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations to ensure accurate order processing and on-time fulfillment.

Ideal candidates are detail-oriented, proactive, and skilled in ERP systems like Plex, EDI, and Excel.

Qualifications

3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing environments.
ERP systems experience required; Plex and EDI experience strongly preferred.
Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
Excellent communication, problem-solving, and cross-functional collaboration skills.
Proficiency in Microsoft Excel and operational reporting tools.

Responsibilities

Manage the full lifecycle of customer orders from receipt through shipment confirmation with accuracy and responsiveness.
Review and validate orders, pricing, freight terms, status updates, and issue resolution to ensure flawless execution.
Maintain ownership of customer commitments; proactively identify and resolve fulfillment risks.
Monitor and prioritize open orders daily to align expectations with production and fulfillment capabilities.
Serve as the primary contact for customer order inquiries, order status updates, and issue resolution.
Coordinate with Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.