Customer Service Specialist

Sol Epoxy; City of Olean (NY); Presencial; USD 48 000 - 72 000; Tempo integral

Resumo da oferta

Sol Epoxy is seeking an experienced customer service professional to manage orders and coordinate supply chain activities. This hands-on role is ideal for someone who excels in problem solving, organization, and building strong customer relationships.

You will act as a key link between customers, production, and logistics, ensuring orders move smoothly from entry to shipment while maintaining pricing and records. Strong ERP and Excel skills are essential.

Qualificações

• Associate degree or 5+ years of experience in customer service, order management, or logistics.
• Experience with order entry and customer support.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Excel, Word, and ERP systems.
• Positive, professional demeanor with a talent for building relationships and delivering exceptional service.

Responsabilidades

• Manage customer orders from PO through shipment using our ERP system.
• Respond to customer inquiries, provide order status updates, and resolve issues quickly.
• Coordinate with production, warehousing, shipping, and quality teams to ensure on-time delivery.
• Prepare customer quotations and maintain pricing, inventory, and customer records.
• Support as cross trained backup inventory planning, warehouse replenishment, and supply chain logistics.

Conhecimentos

Order management

Customer service

Excel

Communication

Organization

Problem solving

Formação académica

Associate degree

Ferramentas

ERP systems

Descrição da oferta de emprego

We're seeking an experienced customer service professional to manage customer orders, coordinate supply chain activities, and serve as a key link between customers, production, and logistics teams. This is a hands‑on role for someone who enjoys problem‑solving, organization, and building strong customer relationships.

Key Responsibilities

• Manage customer orders from purchase order through shipment using our ERP system.
• Respond to customer inquiries, provide order status updates, and resolve issues quickly.
• Coordinate with production, warehousing, shipping, and quality teams to ensure on‑time delivery.
• Prepare customer quotations and maintain pricing, inventory, and customer records.
• Support as cross trained backup inventory planning, warehouse replenishment, and supply chain logistics.

Qualifications

• Associate degree or 5+ years of experience in customer service, order management, logistics, or a related office environment.
• Experience with order entry and customer support.
• Strong organizational, communication, and problem‑solving skills.
• Proficiency with Excel, Word, and ERP systems.
• Positive, professional demeanor with a talent for building relationships and delivering exceptional customer service.

Growth Opportunity

Work closely with Quality, Production, and Supply Chain teams while learning ISO 9001 and IATF 16949 Quality Management Systems and the processes that support world‑class manufacturing operations.

Join a team where customer service goes beyond answering calls and plays a direct role in delivering exceptional service and operational excellence.