Customer Order & Fulfillment Specialist

Lucas James Talent Partners; Naperville (IL); Vor Ort; USD 50.000 - 61.000; Vollzeit

Zusammenfassung

Lucas James Talent Partners in Naperville, IL is seeking a Customer Service Representative for a full-time role in a fast-paced manufacturing environment. The role manages the full customer order lifecycle, ensuring accurate processing and on-time fulfillment while coordinating with Production, Supply Chain, Logistics, and Sales.

The ideal candidate will have 3+ years in order management or related fields, strong Excel skills, and experience with ERP systems such as Plex.

Qualifikationen

• 3+ years of experience in order management, customer operations, supply chain, logistics, or manufacturing.
• Experience with ERP systems; Plex and EDI are preferred.
• Strong organizational and multi-tasking skills in a fast-paced environment.
• Excellent communication and cross-functional collaboration abilities.
• Proficiency in Microsoft Excel and reporting tools.
• Understanding of supply chain, inventory, and fulfillment processes.

Aufgaben

• Manage the full lifecycle of customer orders from receipt through shipment with accuracy.
• Review orders, pricing, freight terms, and issue resolution to ensure flawless execution.
• Proactively identify and resolve fulfillment risks to protect delivery performance.
• Monitor and prioritize open orders to align with production capacity.
• Serve as the main contact for order inquiries and status updates.
• Build relationships through responsive communication and operational excellence.

Kenntnisse

Communication

Organization

Problem-solving

Cross-functional collaboration

Attention to detail

ERP systems

Tools

Plex ERP

EDI

Excel

Jobbeschreibung

Lucas James Talent Partners in Naperville, IL is seeking a Customer Service Representative for a full-time role in a fast-paced manufacturing environment. The role manages the full customer order lifecycle, ensuring accurate processing and on-time fulfillment while coordinating with Production, Supply Chain, Logistics, and Sales.

The ideal candidate will have 3+ years in order management or related fields, strong Excel skills, and experience with ERP systems such as Plex.