Customer Service & Order Management Specialist

Multitech Industries Inc.; Carol Stream (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation/Sick Time

Health, Vision, and Dental Insurance

Disability Insurance

Life Insurance

401(k) with employer match

Discretionary Bonus Program

Education Assistance

Professional Development

Job summary

MultiTech Industries in Illinois seeks a Customer Service Representative to support customer accounts by managing orders, monitoring delivery requirements, and coordinating with internal teams to resolve service issues in a fast-paced manufacturing environment.

You will work closely with sales and operations to ensure accurate communication, on-time delivery, and high customer satisfaction. 1-3 years of related experience and ERP/MS Office proficiency are preferred.

Qualifications

• 1-3 years of customer service, inside sales support, order management, or related experience, preferably in manufacturing or distribution.
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience.
• Experience working with ERP systems and Microsoft Office tools.

Responsibilities

• Serve as the day-to-day contact for assigned customer accounts.
• Communicate clearly and professionally with customers regarding timing, requirements, and problem resolution.
• Follow up on discrepancies, shortages, schedule changes, and service-related issues.
• Escalate critical issues appropriately and keep internal stakeholders informed.
• Maintain a strong sense of urgency to protect on-time delivery and customer satisfaction.
• Enter and maintain orders, releases, purchase orders, and related data in the ERP system.
• Review releases and shipment requirements to confirm what must ship and when.
• Update order information as needed to keep system records accurate.
• Work with sales, operations, and other internal teams to support customer requirements.
• Coordinate with operations to provide updates on delivery, quality, and order progress.
• Manage shipment schedules, paperwork, labels, ASNs, invoices, and related documentation.
• Audit shipments to confirm compliance with customer requirements.
• Support expedited shipments, drop shipments, and other urgent customer needs when required.
• Run reports and track account or order status as needed.
• Assist as backup support for coworkers when coverage is needed.
• Perform other related duties as assigned.

Skills

Customer service

Order management

Communication

Organization

Detail-oriented

Multi-tasking

Education

Associate’s or bachelor’s degree preferred

Equivalent relevant experience

Tools

ERP systems

Microsoft Office

Job description

MultiTech Industries in Illinois seeks a Customer Service Representative to support customer accounts by managing orders, monitoring delivery requirements, and coordinating with internal teams to resolve service issues in a fast-paced manufacturing environment.

You will work closely with sales and operations to ensure accurate communication, on-time delivery, and high customer satisfaction. 1-3 years of related experience and ERP/MS Office proficiency are preferred.