ERP Order Fulfillment Specialist

The Fresh Factory; Downers Grove (IL); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision

STD/LTD/Life Insurance

Employee Assistance Program (EAP)

Great working environment

Job summary

The Fresh Factory is seeking a detail-driven Customer Service Representative to manage customer orders from entry through fulfillment on-site in Downers Grove, IL. You will coordinate with Sales, Operations, Warehouse, Shipping, and Logistics to ensure orders are entered correctly, priced accurately, and delivered on time.

Responsibilities include ERP order entry, price verification, tracking fulfillment, resolving issues, and generating customer documentation.

Qualifications

• Exceptional attention to detail and high-accuracy data entry skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• College degree and 3+ years of customer service or order management experience.

Responsibilities

• Accurately enter customer orders into the ERP system.
• Review orders for completeness, pricing accuracy, availability, and ship dates.
• Respond to customer questions and provide timely updates on order status or delays.
• Coordinate with sales, operations, warehouse, shipping, and logistics teams to ensure smooth fulfillment.
• Investigate and resolve discrepancies, backorders, and special requests.
• Generate order confirmations and required customer documentation.
• Help improve order entry and fulfillment processes over time.

Skills

Attention to detail

High accuracy data entry

Written and verbal communication

Multitasking

Problem-solving

Education

College degree

Tools

Google Suite

SAP

Salesforce

Oracle

Job description

The Fresh Factory is seeking a detail-driven Customer Service Representative to manage customer orders from entry through fulfillment on-site in Downers Grove, IL. You will coordinate with Sales, Operations, Warehouse, Shipping, and Logistics to ensure orders are entered correctly, priced accurately, and delivered on time.

Responsibilities include ERP order entry, price verification, tracking fulfillment, resolving issues, and generating customer documentation.