Manufacturing Operations & Customer Care Coordinator

Connect-Force

Novi (MI)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Stable, Long-Term Career Opportunity

Professional Development

Collaborative Team Environment

Opportunity for Career Growth

Job summary

Connect-Force is seeking an Administrative Assistant / Customer & Operations Coordinator to support manufacturing operations, customers, and purchasing. You’ll coordinate across departments to keep projects moving, respond to inquiries, and manage orders with a proactive, team-first attitude.

The role requires strong communication, organization, and problem-solving in a fast-paced environment. This full-time position offers growth opportunities and exposure to multiple business areas within the

Qualifications

3+ years of administrative experience in manufacturing, industrial, or engineering environments.
Outstanding customer service and communication skills.
Experience processing purchase orders.
Strong organizational and multitasking abilities.
Comfortable speaking with customers, suppliers, and internal teams.
Experience supporting purchasing, operations, or production departments.
Excellent Microsoft Office skills.
Strong attention to detail.
Ability to work independently with minimal supervision.
Professional attitude with a positive, team-first mindset.

Responsibilities

Serve as the first point of contact for customers, vendors, and visitors.
Build strong customer relationships through professional communication.
Answer questions regarding orders, schedules, deliveries, and service requests.
Process purchase orders and assist with order tracking.
Coordinate with vendors regarding materials, pricing, and delivery schedules.
Assist the Purchasing department with sourcing and supplier communication.
Support production scheduling and project coordination.
Work closely with Engineering, Service, Sales, and Manufacturing teams.
Prepare quotes, documentation, reports, and customer correspondence.
Maintain customer records and internal databases.
Coordinate meetings, travel arrangements, and office logistics.
Assist with shipping, receiving, and inventory documentation when needed.
Help prioritize multiple projects while maintaining exceptional customer service.