Manufacturing Operations Admin & Customer Care Lead

Connect-Force; Wixom (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Stable, Long-Term Career Opportunity

Professional Development

Collaborative Team Environment

Career Growth

Job summary

Connect-Force in Farmington Hills, MI is seeking an Administrative Assistant / Customer & Operations Coordinator to support manufacturing operations, customer service, and purchasing. This is an active, cross-functional role that keeps projects moving from quote to delivery.

You’ll work with engineering, production, and logistics, handling orders, shipments, documentation, and vendor communications while delivering exceptional service in a fast-paced environment.

Qualifications

• 3+ years of administrative experience in manufacturing, industrial, or engineering environments.
• Outstanding customer service and communication skills
• Experience processing purchase orders
• Strong organizational and multitasking abilities
• Comfortable speaking with customers, suppliers, and internal teams
• Experience supporting purchasing, operations, or production departments
• Excellent Microsoft Office skills
• Strong attention to detail
• Ability to work independently with minimal supervision
• Professional attitude with a positive, team-first mindset

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors
• Build strong customer relationships through professional communication
• Answer questions regarding orders, schedules, deliveries, and service requests
• Process purchase orders and assist with order tracking
• Coordinate with vendors regarding materials, pricing, and delivery schedules
• Assist the Purchasing department with sourcing and supplier communication
• Support production scheduling and project coordination
• Work closely with Engineering, Service, Sales, and Manufacturing teams
• Prepare quotes, documentation, reports, and customer correspondence
• Maintain customer records and internal databases
• Coordinate meetings, travel arrangements, and office logistics
• Assist with shipping, receiving, and inventory documentation when needed
• Help prioritize multiple projects while maintaining exceptional customer service
• Jump in wherever needed to help keep operations moving efficiently

Skills

Administrative experience

Customer service

Purchase orders

Organization

Communication

Purchasing support

Office software

Attention to detail

Independent work

Tools

ERP systems (SAP, Epicor, Plex, Oracle)

Microsoft Office

Job description

Connect-Force in Farmington Hills, MI is seeking an Administrative Assistant / Customer & Operations Coordinator to support manufacturing operations, customer service, and purchasing. This is an active, cross-functional role that keeps projects moving from quote to delivery.

You’ll work with engineering, production, and logistics, handling orders, shipments, documentation, and vendor communications while delivering exceptional service in a fast-paced environment.