Customer-Focused Administrative & Ops Coordinator

-; Elk Grove Village (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Supportive, Team-Oriented Environment

Health insurance

401(k) matching

Job summary

Unknown seeks an Administrative Assistant to support our manufacturing team from intake to production and delivery. This office-based role serves as the central communication link between customers, the office, and the production floor.

Ideal candidates have strong customer service, QuickBooks bookkeeping experience, and excellent organizational skills to manage multiple tasks in a small business environment.

Qualifications

• High school diploma or GED required.
• Associate degree or administrative training preferred.
• QuickBooks experience required.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Process incoming orders and ensure accurate entry into company systems.
• Coordinate and schedule production jobs based on customer requirements and manufacturing capacity.
• Communicate customer orders, changes, and special requests to the production team.
• Provide customers with order updates, shipping information, and general support.
• Schedule incoming and outgoing shipments and coordinate with carriers.
• Perform bookkeeping functions, including managing accounts, balancing records, and maintaining accurate financial information using QuickBooks.
• Assist with inventory tracking and inventory-related administrative tasks.
• Maintain organized filing systems and company records.
• Create and distribute emails, correspondence, reports, and other business documents.
• Support daily office operations and assist with a variety of administrative and operational tasks as needed.

Skills

Customer service

Communication

Organization

Microsoft Office

Content management

Education

High school diploma or GED

Associate degree or administrative training

Tools

QuickBooks

Microsoft Excel

Outlook

Job description

Unknown seeks an Administrative Assistant to support our manufacturing team from intake to production and delivery. This office-based role serves as the central communication link between customers, the office, and the production floor.

Ideal candidates have strong customer service, QuickBooks bookkeeping experience, and excellent organizational skills to manage multiple tasks in a small business environment.