Manufacturing Operations & Customer Support Coordinator

Connect-Force; Commerce (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Professional Development

Collaborative Team Environment

Opportunity for Career Growth

Job summary

Connect-Force seeks an Administrative Assistant / Customer & Operations Coordinator in Farmington Hills, MI. This role blends administrative duties with customer service, purchasing support, and production coordination to keep projects moving efficiently from start to finish.

The successful candidate will manage customer inquiries, process purchase orders, coordinate with suppliers and internal teams, and maintain accurate records and schedules in a fast-paced environment.

Qualifications

• 3+ years of administrative experience in manufacturing, industrial, or engineering environments
• Outstanding customer service and communication skills
• Experience processing purchase orders
• Strong organizational and multitasking abilities
• Comfortable speaking with customers, suppliers, and internal teams
• Experience supporting purchasing, operations, or production departments
• Excellent Microsoft Office skills
• Strong attention to detail
• Ability to work independently with minimal supervision
• Professional attitude with a positive, team-first mindset

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors
• Build strong customer relationships through professional communication
• Answer questions regarding orders, schedules, deliveries, and service requests
• Process purchase orders and assist with order tracking
• Coordinate with vendors regarding materials, pricing, and delivery schedules
• Assist the Purchasing department with sourcing and supplier communication
• Support production scheduling and project coordination
• Work closely with Engineering, Service, Sales, and Manufacturing teams
• Prepare quotes, documentation, reports, and customer correspondence
• Maintain customer records and internal databases
• Coordinate meetings, travel arrangements, and office logistics
• Assist with shipping, receiving, and inventory documentation when needed
• Help prioritize multiple projects while maintaining exceptional customer service
• Jump in wherever needed to help keep operations moving efficiently

Job description

Connect-Force seeks an Administrative Assistant / Customer & Operations Coordinator in Farmington Hills, MI. This role blends administrative duties with customer service, purchasing support, and production coordination to keep projects moving efficiently from start to finish.

The successful candidate will manage customer inquiries, process purchase orders, coordinate with suppliers and internal teams, and maintain accurate records and schedules in a fast-paced environment.