Manufacturing Operations & Customer Support Coordinator

Connect-Force; Canton Charter Township (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Stable, Long-Term Career Opportunity

Professional Development

Collaborative Team Environment

Opportunity for Career Growth

Job summary

Connect-Force in Farmington Hills, MI is seeking an Administrative Assistant / Customer & Operations Coordinator to support manufacturing operations, customer service, and purchasing. This full-time role involves interacting with customers and internal teams to move projects from start to finish and keep operations running smoothly.

You will handle order questions, PO processing, sourcing coordination, and scheduling, while maintaining records, preparing quotes, and assisting with logistics.

Qualifications

• 3+ years of administrative experience in manufacturing, industrial, or engineering environments.
• Outstanding customer service and communication skills.
• Experience processing purchase orders.
• Strong organizational and multitasking abilities.
• Experience supporting purchasing, operations, or production departments.
• Excellent Microsoft Office skills.
• Able to work independently with minimal supervision.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors.
• Build strong customer relationships through professional communication.
• Answer questions regarding orders, schedules, deliveries, and service requests.
• Process purchase orders and assist with order tracking.
• Coordinate with vendors regarding materials, pricing, and delivery schedules.
• Assist the Purchasing department with sourcing and supplier communication.
• Support production scheduling and project coordination.
• Work closely with Engineering, Service, Sales, and Manufacturing teams.
• Prepare quotes, documentation, reports, and customer correspondence.
• Maintain customer records and internal databases.
• Coordinate meetings, travel arrangements, and office logistics.
• Assist with shipping, receiving, and inventory documentation when needed.
• Help prioritize multiple projects while maintaining exceptional customer service.
• Jump in wherever needed to help keep operations moving efficiently.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Multitasking

Independent work

Attention to detail

Professional attitude

Tools

ERP systems (SAP, Epicor, Plex, Oracle)

Job description

Connect-Force in Farmington Hills, MI is seeking an Administrative Assistant / Customer & Operations Coordinator to support manufacturing operations, customer service, and purchasing. This full-time role involves interacting with customers and internal teams to move projects from start to finish and keep operations running smoothly.

You will handle order questions, PO processing, sourcing coordination, and scheduling, while maintaining records, preparing quotes, and assisting with logistics.