Manufacturing Operations & Customer Support Coordinator

Connect-Force; Farmington Hills (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Professional Development

Collaborative Team Environment

Career Growth

Job summary

Connect-Force is seeking an Administrative Assistant / Customer & Operations Coordinator in Farmington Hills, MI. This full-time role supports manufacturing operations, customer service, purchasing, and production by coordinating schedules, processing orders, and maintaining records.

The ideal candidate has 3+ years of manufacturing-related administrative experience, outstanding communication skills, and a hands-on approach to problem-solving in a fast-paced environment.

Qualifications

• 3+ years of administrative experience in manufacturing, industrial, or engineering environments.
• Outstanding customer service and communication skills.
• Experience processing purchase orders.
• Strong organizational and multitasking abilities.
• Comfortable speaking with customers, suppliers, and internal teams.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors.
• Build strong customer relationships through professional communication.
• Answer questions regarding orders, schedules, deliveries, and service requests.
• Process purchase orders and assist with order tracking.
• Coordinate with vendors regarding materials, pricing, and delivery schedules.
• Assist the Purchasing department with sourcing and supplier communication.
• Support production scheduling and project coordination.
• Work closely with Engineering, Service, Sales, and Manufacturing teams.
• Prepare quotes, documentation, reports, and customer correspondence.
• Maintain customer records and internal databases.
• Coordinate meetings, travel arrangements, and office logistics.
• Assist with shipping, receiving, and inventory documentation when needed.
• Help prioritize multiple projects while maintaining exceptional customer service.
• Jump in wherever needed to help keep operations moving efficiently.

Skills

Customer service

Communication

Administrative experience

Multitasking

Tools

Microsoft Office

Job description

Connect-Force is seeking an Administrative Assistant / Customer & Operations Coordinator in Farmington Hills, MI. This full-time role supports manufacturing operations, customer service, purchasing, and production by coordinating schedules, processing orders, and maintaining records.

The ideal candidate has 3+ years of manufacturing-related administrative experience, outstanding communication skills, and a hands-on approach to problem-solving in a fast-paced environment.