Manufacturing Operations & Customer Support Coordinator

Connect-Force; Bloomfield Hills (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Stable, Long-Term Career Opportunity

Professional Development

Collaborative Team Environment

Opportunity for Career Growth

Job summary

Connect-Force is seeking an Administrative Assistant / Customer & Operations Coordinator in Farmington Hills, MI, to support customers, purchasing, production, engineering, and leadership. This role ensures projects move efficiently from start to finish and involves interaction with both customers and internal teams.

The ideal candidate will thrive in a fast-paced manufacturing environment, enjoy solving problems, and bring excellent communication skills to coordinate across departments.

Qualifications

• 3+ years of administrative experience in manufacturing, industrial, or engineering environments.
• Outstanding customer service and communication skills.
• Experience processing purchase orders.
• Strong organizational and multitasking abilities.
• Comfortable speaking with customers, suppliers, and internal teams.
• Experience supporting purchasing, operations, or production departments.
• Excellent Microsoft Office skills.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Professional attitude with a positive, team-first mindset.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors.
• Build strong customer relationships through professional communication.
• Answer questions regarding orders, schedules, deliveries, and service requests.
• Process purchase orders and assist with order tracking.
• Coordinate with vendors regarding materials, pricing, and delivery schedules.
• Assist the Purchasing department with sourcing and supplier communication.
• Support production scheduling and project coordination.
• Work closely with Engineering, Service, Sales, and Manufacturing teams.
• Prepare quotes, documentation, reports, and customer correspondence.
• Maintain customer records and internal databases.
• Coordinate meetings, travel arrangements, and office logistics.
• Assist with shipping, receiving, and inventory documentation when needed.
• Help prioritize multiple projects while maintaining exceptional customer service.
• Jump in wherever needed to help keep operations moving efficiently.

Skills

Administrative experience

Customer service

Purchase orders

MS Office

Organizational skills

Independent work

Communication

Team player

Tools

SAP

Epicor

Plex

Oracle

Job description

Connect-Force is seeking an Administrative Assistant / Customer & Operations Coordinator in Farmington Hills, MI, to support customers, purchasing, production, engineering, and leadership. This role ensures projects move efficiently from start to finish and involves interaction with both customers and internal teams.

The ideal candidate will thrive in a fast-paced manufacturing environment, enjoy solving problems, and bring excellent communication skills to coordinate across departments.