Manufacturing Customer Support Pro

MP Systems; Enfield, Northern (CT, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid vacation

Holidays

401(k)

Tuition reimbursement

Employee events

EAP

Job summary

MP Systems is seeking a Customer Service Representative to provide exceptional support to customers in a fast-growing manufacturing environment. You will work closely with engineering to address technical inquiries while processing orders and maintaining accurate documentation.

The role emphasizes multitasking, attention to detail, and strong communication. A competitive benefits package and opportunities for growth are offered. This is an on-site position in Enfield, CT.

Qualifications

• High school diploma or GED required.
• Proficiency with Microsoft Office.
• Ability to multitask and prioritize.
• Customer service experience.
• Strong problem solving and attention to detail.
• Organized and collaborative communicator.
• Follow SOPs and procedures.
• Basic math skills.

Responsibilities

• Respond to customer queries via phone and email, resolving issues promptly.
• Triage customer inquiries and coordinate with engineering for technical issues.
• Process orders in ERP and provide order documentation, shipping info, and invoices.
• Coordinate with shipping to track and adjust shipments as needed.
• Support other administrative tasks as required and adhere to policies.

Skills

Customer service

Microsoft Office

Multitasking

Problem solving

Attention to detail

Teamwork

SOP adherence

Basic math

Education

High school diploma or GED

Tools

ERP systems

Job description

MP Systems is seeking a Customer Service Representative to provide exceptional support to customers in a fast-growing manufacturing environment. You will work closely with engineering to address technical inquiries while processing orders and maintaining accurate documentation.

The role emphasizes multitasking, attention to detail, and strong communication. A competitive benefits package and opportunities for growth are offered. This is an on-site position in Enfield, CT.