Customer Experience & Order Liaison

MW Components; Seymour (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with Company Match

PTO

Paid Sick Time

10 Paid Holidays Annually

Bonus Eligibility

Career Growth and Advancement

Ongoing training and development

Job summary

MW Components in Seymour, CT seeks a Customer Service Representative to act as a critical link between customers and internal teams. You will enter and manage orders, monitor status, and communicate updates to customers and outside sales.

The ideal candidate is organized, detail-oriented, and capable of delivering professional service in a fast-paced manufacturing environment, with experience in data entry and ERP/MRP systems.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, order management, or related experience.
• Experience with data entry and/or customer order entry.
• Strong organizational skills with excellent attention to detail.
• Professional verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to manage multiple priorities and follow through on customer requests.
• Ability to work independently as well as collaboratively within a team.
• Dependable, punctual, and committed to providing professional customer service.

Responsibilities

• Accurately enter and manage customer purchase orders, sales orders, and releases in the company system.
• Review customer orders to ensure part numbers, revisions, quantities, pricing, and other order requirements are accurate.
• Monitor open customer orders and work with Production and Purchasing to obtain status updates and address potential delays.
• Communicate order status, delivery information, and other updates to customers and outside sales representatives.
• Serve as a liaison between Customer Service, Production, Purchasing, Sales, and other internal departments to help meet customer requirements.
• Plan and enter production work orders based on customer requirements and production needs.
• Enter Advance Shipping Notices (ASNs) through customer portals and communicate shipment information as required.
• Follow up with customers regarding quotations, samples, literature, new accounts, orders, and other requests.
• Provide backup support to the quoting function, including entering RFQs and sending completed quotations to customers.
• Provide backup coverage for other Customer Service team members during vacations and absences.
• Assist with answering incoming telephone calls and provide Reception coverage as needed.
• Maintain accurate customer and order information within company systems.
• Perform additional duties and special projects as assigned by Supervisor or Management.

Skills

Organizational skills

Verbal and written communication

MS Office (Outlook/Word/Excel)

Multitasking / prioritization

Independent work

Dependability / punctuality

Education

High school diploma

Associate degree (Business / CS / Supply Chain)

Tools

ERP systems

MRP systems

Customer order management systems

Job description

MW Components in Seymour, CT seeks a Customer Service Representative to act as a critical link between customers and internal teams. You will enter and manage orders, monitor status, and communicate updates to customers and outside sales.

The ideal candidate is organized, detail-oriented, and capable of delivering professional service in a fast-paced manufacturing environment, with experience in data entry and ERP/MRP systems.