Customer Service Coordinator — Technical Support & Projects

Federal Mfg., LLC; Waukesha (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Federal Mfg., LLC, part of ProMach, seeks a Customer Service Coordinator to manage service workloads, quote installations, and ensure prompt, high-quality product support. You will be the primary contact for customers, coordinating with engineering, manufacturing, sales, and parts teams to resolve issues and drive service excellence.

The role emphasizes proactive communication, warranty coordination, and continuous improvement of the Service Department, with occasional travel to support field

Qualifications

• Team player with strong technical skills.
• Service related experience and knowledge of capital equipment.
• Planning and organizational skills with the ability to handle multiple projects.
• Interface effectively with customers and internal departments.
• 4+ years’ experience in customer service, engineering, or production.
• Packaging experience preferred.
• 2 year technical degree or 4 years comparable experience.
• Excellent knowledge of mechanical/electrical technical applications.
• Excellent verbal and written communication skills.
• Good computer skills (Microsoft Office – Word/Excel).
• Good interpersonal skills and ability to multi-task.

Responsibilities

• Schedule and monitor workload for service technicians.
• Provide quotes for service installations, retrofits, and preventive maintenance service visits.
• Maintain high profile customer contact to guarantee quality service.
• Assist with warranty issues.
• Review service reports for required follow-up.
• Be the customer main point of contact across departments.
• Coordinate training and participate in FAT and machine checkout prior to shipment.

Skills

Team player

Technical skills

Customer service

Communication

Multitasking

Interdepartmental collaboration

Problem solving

Education

2 year technical degree or 4 years experience

Tools

Microsoft Office (Word/Excel)

Job description

Federal Mfg., LLC, part of ProMach, seeks a Customer Service Coordinator to manage service workloads, quote installations, and ensure prompt, high-quality product support. You will be the primary contact for customers, coordinating with engineering, manufacturing, sales, and parts teams to resolve issues and drive service excellence.

The role emphasizes proactive communication, warranty coordination, and continuous improvement of the Service Department, with occasional travel to support field