Sales Support Specialist

Manufacturing Inc; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Premium health insurance

Access to training and development

Training and development for technical

Job summary

A dynamic manufacturing company located in New York is seeking a Sales Support Specialist to join its fast-paced Sales team. This role involves managing sales calls, processing orders, and providing exceptional customer service. The ideal candidate will have a high school diploma and strong communication skills, with a focus on maintaining customer rapport and supporting the sales department's operational needs. Competitive pay and comprehensive benefits are offered to ensure your success and growth within the company.

Qualifications

• Must have a high school diploma or equivalent.
• General office skills and technical knowledge are essential.
• Strong communication and organization skills are required.
• Strong organizational abilities and follow-through.

Responsibilities

• Receive and process requests for quotations, purchase orders, and changes.
• Maintain rapport with customers to provide exceptional service.
• Retrieve customer info and order updates using sales platforms.
• Communicate with various departments and personnel as needed.
• Maintain files for active orders and document changes.

Skills

General office and computer skills

Strong verbal and written communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you have a passion for customer success and want to grow with a dynamic company that offers opportunities to reach your full potential, we want to hear from you. We're seeking a Sales Support Specialist to join our fast-paced Sales team in the Putnam, CT area.

Reporting to the Sales Manager, the Sales Support Specialist is responsible for answering incoming sales calls and providing appropriate disposition of calls. You will input quotes and orders into sales systems and relay pertinent order information to customers. This role works closely within the sales department to handle purchase orders, provide exceptional service, and perform basic data entry and filing as needed.

Responsibilities

• Order Management: Receive requests for quotations, purchase orders, change orders, adjustments, and cancellations from the sales team.
• Customer Support: Achieve and maintain rapport with customers to provide the best possible service.
• System Maintenance: Use various sales platforms to retrieve customer info, stock status, and order updates.
• Coordination: Communicate with customers, sales representatives, and intercompany personnel (Engineering, Accounting, Manufacturing, Shipping, and Tooling) regarding matters requiring tact and resourcefulness.
• Documentation: Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.

Skills & Qualifications

• Education: High school diploma or equivalent.
• Technical: General office and computer skills, including knowledge of Microsoft Office.
• Communication: Strong verbal and written communication skills.
• Organization: Necessary skills to follow through on regular requests and select appropriate responses.

Compensation & Benefits

• Competitive Pay: Compensation is determined by candidate experience, education, certifications, and specific job-related skills.
• Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.
• Growth: Access to training and development to expand your technical certifications.

Apply Today!

Ready to take the next step in your manufacturing career? Join a team that values technical expertise!

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.