Customer Success & Order Management Specialist

ICL Group; St. Louis (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Employee assistance program

Discount program

Job summary

ICL Group Ltd. is seeking a Customer Account Specialist in Missouri to manage the end-to-end order-to-invoice process, ensuring timely delivery, accurate invoicing, and excellent customer service.

You will work with sales and supply chain to meet customer expectations and coordinate with multiple internal teams to fulfill requirements. The role requires at least 3+ years in order management within manufacturing, strong communication and analytical skills, and experience with SAP.

Qualifications

• 3+ years of order management experience in a manufacturing environment.
• High School diploma or equivalent.
• Strong communication, analytical, and problem-solving skills.
• Proficiency with SAP systems.

Responsibilities

• Manage the order-to-invoice process for customers, ensuring timely delivery and accurate invoicing.
• Coordinate orders via EDI and SAP entry for ERP processing.
• Resolve non-technical inquiries by tracing shipments, pricing, and product availability.
• Provide sales support and resolve order issues.
• Coordinate with shipping, production planning, transportation, and credit for seamless transactions.
• Support order management through customer portals and documentation to customers.
• Engage with customers on forecast requirements.

Skills

Order management

Time management

Communication

Analytical thinking

Attention to detail

Ownership

Interpersonal skills

Education

High School diploma

Tools

SAP

Job description

ICL Group Ltd. is seeking a Customer Account Specialist in Missouri to manage the end-to-end order-to-invoice process, ensuring timely delivery, accurate invoicing, and excellent customer service.

You will work with sales and supply chain to meet customer expectations and coordinate with multiple internal teams to fulfill requirements. The role requires at least 3+ years in order management within manufacturing, strong communication and analytical skills, and experience with SAP.