Customer Service Coordinator

Silgan Plastic Food Containers Corporation; Union (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Silgan Plastic Food Containers Corporation in Missouri is seeking a customer service professional to differentiate the customer experience by facilitating clear communication with sales and operations, expediting orders, invoicing, and keeping customers informed.

The role requires 3+ years in manufacturing customer service, experience with order entry systems, CRM portals, and proficiency with Excel, Word, Outlook, with JD Edwards a plus.

Qualifications

• 3+ years of customer service experience with a manufacturing company.
• Experience with customer order entry systems.
• Knowledge of products and the manufacturing processes (ability to learn).
• Excellent communication skills.
• Proactive demeanor and strong work ethic.
• Ability to create and maintain customer files.
• Ability to work with a CRM portal.
• Proficiency in Microsoft Excel, Word, Outlook; PowerPoint a plus; JD Edwards a plus.

Responsibilities

• Ensure clear communication between the customer and internal operations and sales personnel.
• Expedite customer orders in a timely manner.
• Timely invoice customers.
• Coordinate customer orders with manufacturing base.
• Monitor order status and communicate pertinent information to customer.
• Coordinate forecasting with feedback from customers and account managers.
• Provide information on customer accounts and products to sales and management.
• Be available for all communication with customer.

Skills

Customer service

Communication

Proactive attitude

Problem solving

Organizational skills

CRM portal

Education

High school diploma or equivalent

College degree

Tools

JD Edwards

Excel

Word

Outlook

PowerPoint

CRM portal

Job description

SUMMARY DESCRIPTION: (2- 3 sentences summarizing the position)

Customer Service will be a differentiating point to our customers, making it easy for them to do business with us. Internally, to communicate effectively with the sales team and be a contributing member of the operations team, helping to make the operation run more efficiently and meeting the needs of the customer.

MAJOR RESPONSIBILITIES:

• Ensure that good communication exists, and continues, between the customer and the pertinent internal operations and sales personnel
• Expedite customer orders in a timely manner
• Timely invoice customers
• Coordinate customer order with manufacturing base
• Monitor order status and communicate any pertinent information to customer
• Coordinates forecasting with feedback from customers and account managers
• Provide the sales team and management with pertinent information concerning customer accounts and products
• To be available for all communication with customer

EDUCATION:

Required: High school diploma or equivalent

Preferred: College degree

SKILLS & EXPERIENCE:

Required:

• 3+ years of customer service experience with a manufacturing company
• Experience with customer order entry systems
• Knowledge of products and the manufacturing processes (ability to learn)
• Excellent communication skills
• Personable, happy and pro-active demeanor. Excellent work ethic
• Common sense to work through opportunities and problem solve
• Ability to create and maintain customer files
• Ability to work with a CRM portal
• Excellent computer and organizational skills. JD Edwards operating system a plus. Proficiency in Microsoft Excel, Word, Outlook. PowerPoint a plus

LIMITATIONS & DISCLAIMER:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan Plastic Food Containers is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan Plastic Food Containers is a drug-free workplace.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.