Customer Service Coordinator - Union, MO

VetJobs; Union (MO); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

VetJobs on-site opportunity in Union, Missouri seeks a Customer Service professional with 3+ years in manufacturing. You will manage order entries, coordinate with production, and ensure timely invoicing and strong customer communication.

Knowledge of JD Edwards and MS Office is preferred, with a collaborative team environment and room to grow. Join VetJobs to support Silgan Containers as the affiliate sponsor, and contribute to efficient operations and excellent customer experience in a

Qualifikationen

• 3+ years of customer service experience with a manufacturing company.
• Experience with customer order entry systems.
• Knowledge of products and manufacturing processes; ability to learn.
• Excellent communication skills and proactive work ethic.
• Ability to create and maintain customer files and use a CRM portal.

Aufgaben

• Ensure ongoing communication between customers and internal sales/operations.
• Expedite customer orders in a timely manner.
• Prepare and send timely invoices to customers.
• Coordinate orders with the manufacturing base and track status.
• Share relevant customer and product data with sales and management.
• Maintain customer files and monitor forecast input from customers and account managers.
• Be accessible for all communications with customers.

Kenntnisse

Customer service

Manufacturing

CRM systems

Microsoft Excel

Communication

Ausbildung

High School/GED

College degree (preferred)

Tools

JD Edwards

Excel

Word

Outlook

PowerPoint

Jobbeschreibung

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Customer Service will be a differentiating point to our customers, making it easy for them to do business with us. Internally, to communicate effectively with the sales team and be a contributing member of the operations team, helping to make the operation run more efficiently and meeting the needs of the customer.

Major Responsibilities

• Ensure that good communication exists, and continues, between the customer and the pertinent internal operations and sales personnel


• Expedite customer orders in a timely manner


• Timely invoice customers


• Coordinate customer order with manufacturing base


• Monitor order status and communicate any pertinent information to customer


• Coordinates forecasting with feedback from customers and account managers


• Provide the sales team and management with pertinent information concerning customer accounts and products


• To be available for all communication with customer

Auto req ID 486268BR

Minimum Education Required: High School/GED

Education

Additional Qualifications/Responsibilities

Required: High school diploma or equivalent

Preferred: College degree

Required

SKILLS & EXPERIENCE:

3+ years of customer service experience with a manufacturing company

Experience with customer order entry systems

Knowledge of products and the manufacturing processes (ability to learn)

Excellent communication skills

Personable, happy and pro-active demeanor. Excellent work ethic

Common sense to work through opportunities and problem solve

Ability to create and maintain customer files

Ability to work with a CRM portal

Excellent computer and organizational skills. JD Edwards operating system a plus. Proficiency in Microsoft Excel, Word, Outlook. PowerPoint a plus

City: Union

State: Missouri

Job Category: Customer Service

Job Code: Manufacturing Manufacturing

Affiliate Sponsor: Silgan Containers