Manufacturing Customer Success - ERP & Order Entry

FirstPRO 360; Cumming (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstPRO 360 in Cumming, GA is seeking an experienced Customer Service Representative to support manufacturing operations and order processing. You will manage order entry, coordinate with Sales, Shipping, and Operations, and ensure accurate pricing and timely responses to inquiries.

The ideal candidate has 1–3+ years of ERP-driven order entry experience (SAP or QAD), strong communication, and problem-solving skills to thrive in a fast-paced environment and maintain high customer satisfaction.

Qualifications

• 1–3+ years of order entry experience in manufacturing.
• ERP experience with SAP or QAD preferred.
• Experience managing customer orders, pricing, quotes, and inquiries.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Collaborate with Sales, Shipping, and Operations to ensure order accuracy.
• Assist customers with inquiries, pricing, and order status in a fast-paced environment.

Skills

Order entry

ERP experience (SAP/QAD)

Customer orders management

Pricing & quotes

Communication skills

Organizational skills

Problem-solving

Tools

SAP

QAD

Job description

FirstPRO 360 in Cumming, GA is seeking an experienced Customer Service Representative to support manufacturing operations and order processing. You will manage order entry, coordinate with Sales, Shipping, and Operations, and ensure accurate pricing and timely responses to inquiries.

The ideal candidate has 1–3+ years of ERP-driven order entry experience (SAP or QAD), strong communication, and problem-solving skills to thrive in a fast-paced environment and maintain high customer satisfaction.