Precision Customer Service & Order Entry Specialist

Utility Metals; Louisville (KY); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

401(k) retirement plan

Health, dental, & vision, insurance

Company paid life, short- & long-term

Disability insurance

Paid time off

Résumé du poste

Strong Hold is seeking a meticulous Customer Service Associate to support customers, distributors, and the sales team with accurate order processing and data management. You will excel at ensuring orders are correct the first time, managing records across systems, and communicating proactively.

The role requires comfort with Excel, ERP software like Dynamics GP, and Crystal Reports. Independence, teamwork, and a detail-oriented mindset are essential for success in a fast-paced manufacturing

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service, order entry, sales administration, or a related administrative role preferred.
• Exceptional attention to detail and a demonstrated commitment to accuracy.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Comfortable working with numbers, spreadsheets, and large amounts of information.
• Ability to learn and effectively use new software applications, including Microsoft Dynamics GP, Crystal Reports, and other business systems.
• Strong organizational and multitasking skills with the ability to prioritize work and meet deadlines.
• Ability to identify discrepancies, investigate issues, and resolve problems.
• Strong written and verbal communication skills.
• Dependable, accountable, and able to work both independently and as part of a team.
• Previous experience with ERP systems or in a manufacturing or distribution environment is a plus.

Responsabilités

• Accurately enter and process customer orders received through email, online systems, and phone communications.
• Review purchase orders to verify product numbers, quantities, pricing, customer information, and shipping requirements.
• Identify and resolve order discrepancies to ensure accuracy before orders are released for processing.
• Maintain accurate customer records, order information, and related data within company systems.
• Utilize Microsoft Excel to organize, review, validate, and reconcile customer and sales information.
• Monitor order status, delivery timelines, and customer requests, communicating updates as needed.
• Respond professionally and promptly to customer and distribution inquiries regarding orders, pricing, availability, and delivery.
• Coordinate with sales, production, shipping, and other internal departments to resolve order-related issues.
• Generate and maintain reports using Excel, Crystal Reports, and other business applications.
• Follow established procedures to ensure data integrity, consistent documentation, and efficient order processing.
• Identify opportunities to improve order accuracy, administrative efficiency, and customer satisfaction.
• Perform additional customer service and administrative duties as assigned.

Connaissances

Attention to detail

Organizational skills

Communication

Team player

Problem solving

Outils

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics GP

Crystal Reports

Description du poste

Strong Hold is seeking a meticulous Customer Service Associate to support customers, distributors, and the sales team with accurate order processing and data management. You will excel at ensuring orders are correct the first time, managing records across systems, and communicating proactively.

The role requires comfort with Excel, ERP software like Dynamics GP, and Crystal Reports. Independence, teamwork, and a detail-oriented mindset are essential for success in a fast-paced manufacturing