Customer Service Representative

FirstPRO 360; Cumming (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstPRO 360 in Cumming, GA is seeking an experienced Customer Service Representative to support manufacturing operations and order processing. You will manage order entry, coordinate with Sales, Shipping, and Operations, and ensure accurate pricing and timely responses to inquiries.

The ideal candidate has 1–3+ years of ERP-driven order entry experience (SAP or QAD), strong communication, and problem-solving skills to thrive in a fast-paced environment and maintain high customer satisfaction.

Qualifications

• 1–3+ years of order entry experience in manufacturing.
• ERP experience with SAP or QAD preferred.
• Experience managing customer orders, pricing, quotes, and inquiries.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Collaborate with Sales, Shipping, and Operations to ensure order accuracy.
• Assist customers with inquiries, pricing, and order status in a fast-paced environment.

Skills

Order entry

ERP experience (SAP/QAD)

Customer orders management

Pricing & quotes

Communication skills

Organizational skills

Problem-solving

Tools

SAP

QAD

Job description

I'm partnering with an established manufacturing company in Cumming, GA that is looking to add an experienced Customer Service Representative to its team!

This is a great opportunity for someone with a strong background in manufacturing, order entry, and ERP systems who enjoys working directly with customers and collaborating across departments.

What We're Looking For:

• 1-3+ years of order entry experience in a manufacturing environment
• ERP experience (SAP or QAD preferred)
• Experience managing customer orders, pricing, quotes, and inquiries
• Strong communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced, deadline-driven environment

This position offers the opportunity to work closely with Sales, Shipping, and Operations while playing an important role in customer satisfaction and order accuracy.