ERP Order Entry & Customer Support Specialist

Prototek Digital Manufacturing; United States; Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision insurance

Life and long-term disability coverage

9 paid holidays

401(k) match

Education reimbursement

Career advancement opportunities

Flexible Schedule

PTO starting at 80 hours

Descripción de la vacante

Prototek Digital Manufacturing is seeking an Order Entry Specialist to be the primary point of contact for customers and vendors, handling incoming orders, quotes, and ERP entry. You will prepare accurate order details, manage email inquiries, and support cross-functional teams to keep workflows moving.

Ideal candidates have a high school diploma, 1–3 years manufacturing experience, and proficiency with Word, Excel, and PDF tools. Strong organization and communication skills are essential.

Formación

• High school diploma or equivalent.
• 1–3 years of manufacturing industry experience.
• Previous ERP/order entry or customer support experience.
• Proficiency with Microsoft Word, Excel, and PDF applications.
• Strong data accuracy and organizational skills.

Responsabilidades

• Process and enter customer and sales information into our ERP system.
• Monitor incoming customer requests and sales emails.
• Prepare quote packages and route them to the appropriate internal teams.
• Review customer information for completeness and accuracy.
• Follow up on missing order or technical details.
• Maintain organized electronic records for quotes and completed jobs.
• Coordinate with internal departments to ensure information is properly communicated.
• Provide customer service support through phone and email communications.
• Assist with general office administrative functions.

Conocimientos

ERP/order entry

Customer support

Data accuracy

Prioritization

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

PDF applications

Descripción del empleo

Prototek Digital Manufacturing is seeking an Order Entry Specialist to be the primary point of contact for customers and vendors, handling incoming orders, quotes, and ERP entry. You will prepare accurate order details, manage email inquiries, and support cross-functional teams to keep workflows moving.

Ideal candidates have a high school diploma, 1–3 years manufacturing experience, and proficiency with Word, Excel, and PDF tools. Strong organization and communication skills are essential.