Customer Service Administrator- 1st Shift

Techneeds LLC; Beverly (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Techneeds LLC is seeking a Customer Service Administrator for a 6-month on-site assignment. You will support a Client Services team by handling customer-facing order entry, maintaining CRM/ERP data, and coordinating with Sales, Supply Chain, Shipping, and Finance to ensure on-time delivery.

The role involves entering and qualifying orders, reviewing purchase orders/contracts, responding to inbound customer calls, managing quotes, and addressing post-sale issues such as RMAs.

Qualifications

• Recent experience doing order entry for a manufacturing company.
• Experience using ERP systems for order entry and order processing (SAP is a plus, not required).
• Experience with CRM and ERP database maintenance (account setup and ongoing data management).
• Ability to provide inbound phone support for customer inquiries and order status.
• Experience with purchase order review and contract review to qualify and process orders.
• Experience coordinating with Supply Chain/Inventory, Shipping/Logistics, and Finance to support on-time delivery and customer communication.
• Comfort supporting quotes and quote management and addressing post-sale issues (including RMA / return materials authorization processes).
• Ability to complete projects with minimal supervision and handle “other tasks as assigned”.
• Must be comfortable with a 6-month contract (not a temp-to-perm role).

Skills

Order entry

CRM maintenance

ERP data management

Phone support

Contract review

Cross-functional coordination

Quote management

RMA processes

Project completion

Tools

SAP

CRM software

ERP software

Job description

Our client is looking for a/an Customer Service Administrator for a 6 month assignment. Our client provides HVAC, refrigeration, fire, security, and building automation technologies that help organizations run safer and more efficient facilities. In this Customer Service Administrator- 1st Shift role, you will support a Client Services team by handling customer-facing order entry and order support, maintaining CRM and ERP data, and coordinating cross-functionally with Sales, Supply Chain/Inventory, Shipping, and Finance. You’ll spend your day entering and qualifying orders (including purchase order/contract review), answering inbound customer calls about orders and inquiries, managing quotes, and helping resolve logistics or product-related issues to support on-time delivery. To be successful, you should be comfortable working in CRM/ERP systems (SAP is a plus), communicating clearly with customers and internal teams, and managing multiple priorities in a fast-paced service environment. This is an on-site contract opportunity in a professional office setting. Work Schedule: Monday-Friday, 8:00 AM-5:00 PM

Required Skills, Education and Experience:

• Recent experience doing order entry for a manufacturing company
• Experience using ERP systems for order entry and order processing (SAP is a plus, not required)
• Experience with CRM and ERP database maintenance (account setup and ongoing data management)
• Ability to provide inbound phone support for customer inquiries and order status
• Experience with purchase order review and contract review to qualify and process orders
• Experience coordinating with Supply Chain/Inventory, Shipping/Logistics, and Finance to support on-time delivery and customer communication
• Comfort supporting quotes and quote management and addressing post-sale issues (including RMA / return materials authorization processes)
• Ability to complete projects with minimal supervision and handle “other tasks as assigned”
• Must be comfortable with a 6-month contract (not a temp-to-perm role)