Manufacturing Customer Solutions Specialist

Mott Corporation; Farmington (CT); On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO

Job summary

Mott Corporation in Farmington, CT, part of IDEX, seeks a customer service professional to strengthen customer relationships and support the Sales team with timely, professional communication and issue resolution.

You will coordinate with Quality, Operations, Shipping and other internal teams, support inbound RFQs with catalog, contract and price-list information, review discrepancies, and identify improvements to boost service and account growth.

Qualifications

• 5–7 years of customer service, order entry, or account support experience in a manufacturing environment.
• Experience reviewing contracts, resolving discrepancies, and supporting customer RFQs.
• Working knowledge of ERP, CRM, Microsoft Office, customer portals, and business data analysis.
• Familiarity with manufacturing operations, including inventory, shipping, vendor coordination, and customer specifications.
• Ability to partner with customers, engineers, management, and internal teams to support account growth and service improvements.
• Bachelor’s degree preferred.

Responsibilities

• Serve as a primary contact for customers and the Sales team, ensuring timely and professional communication.
• Build and maintain customer relationships through regular outreach, issue resolution, and proactive support.
• Coordinate with Quality, Operations, Shipping, and other internal teams to resolve customer concerns quickly and accurately.
• Support inbound RFQs by providing catalog, contract, and price-list information.
• Review and resolve contract discrepancies, pricing questions, and customer documentation issues.
• Identify process improvements that strengthen customer service, response time, and account support.

Skills

Customer service

Account support

Communication

Data analysis

Education

Bachelor’s degree preferred

Tools

ERP

CRM

Microsoft Office

Customer portals

Job description

Mott Corporation in Farmington, CT, part of IDEX, seeks a customer service professional to strengthen customer relationships and support the Sales team with timely, professional communication and issue resolution.

You will coordinate with Quality, Operations, Shipping and other internal teams, support inbound RFQs with catalog, contract and price-list information, review discrepancies, and identify improvements to boost service and account growth.