Customer Service & Orders Specialist (Manufacturing)

Radio Frequency Co.; Millis (MA); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dental insurance

Health insurance

Training & development

Opportunity for advancement

Descrizione del lavoro

Radio Frequency Co. is seeking a motivated individual to support customer order fulfilment and service coordination from our Millis, MA location.

The role involves processing sales orders, handling returns, and coordinating on-site technician visits while managing spare parts and quotations. The ideal candidate has strong communication and problem-solving skills, experience in a manufacturing environment, and proficiency with Microsoft Office.

Competenze

• Minimum experience in customer service or order fulfilment.
• Strong communication and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Experience in a manufacturing environment is preferred.

Mansioni

• Process and distribute sales orders; manage aspects of customer order fulfilment.
• Manage and process sales return authorizations and the customer returns process.
• Liaise with customers to schedule technician on-site service calls.
• Manage spare parts and service quotations.
• Maintain sales/marketing department files and accurate parts lists and pricing.

Conoscenze

Customer service

Communication

Problem-solving

Strumenti

Microsoft Office

Descrizione del lavoro

Radio Frequency Co. is seeking a motivated individual to support customer order fulfilment and service coordination from our Millis, MA location.

The role involves processing sales orders, handling returns, and coordinating on-site technician visits while managing spare parts and quotations. The ideal candidate has strong communication and problem-solving skills, experience in a manufacturing environment, and proficiency with Microsoft Office.