Manufacturing Customer Service Specialist

GrubHub Inc.; Downers Grove (IL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation/Sick Time

Health, Vision, and Dental Insurance

Disability Insurance

Life Insurance

401(k) with employer match

Discretionary Bonus Program

Education Assistance

Professional Development

Job summary

MultiTech Industries is seeking a Customer Service Associate in a hybrid role. The position focuses on handling orders, inquiries, and issue resolution across phone, email, and chat within a fast-paced manufacturing environment.

You will work with sales and operations to ensure on-time delivery, provide product and billing information, and maintain accurate ERP records. Strong detail orientation and communication are essential.

Qualifications

• High school diploma required; some college preferred.
• 4+ years of relevant customer service experience in manufacturing or distribution.
• Experience with ERP systems (D365, AS400/PRMS, or similar).
• Familiarity with contact center tools (Five9).
• Proficiency in Microsoft Office (Excel, Word).
• Strong attention to detail, organization, and time management.

Responsibilities

• Respond to customer inquiries across phone, email, and chat.
• Process orders, changes, cancellations, and new account setups.
• Provide product, pricing, billing, and delivery information.
• Manage customer accounts (retailers, brokers, dealers).
• Resolve issues related to orders, shipping, quality, and billing.
• Document all interactions accurately in internal systems.
• Support product complaints and QA compliance.
• Collaborate cross-functionally with sales and operations.
• Assist with process improvements, reporting, and special projects.

Skills

Customer service experience

Microsoft Dynamics 365

EDI

High-volume calls

Communication

Multitasking

Education

High school diploma

Associate/Bachelor preferred

Tools

ERP systems (D365)

AS400/PRMS

Five9

Microsoft Office

Job description

MultiTech Industries is seeking a Customer Service Associate in a hybrid role. The position focuses on handling orders, inquiries, and issue resolution across phone, email, and chat within a fast-paced manufacturing environment.

You will work with sales and operations to ensure on-time delivery, provide product and billing information, and maintain accurate ERP records. Strong detail orientation and communication are essential.