Manufacturing Customer Service Specialist

Duraco Specialty Tapes #150831; Troy (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer paid life and disability

Paid time off

401k with employer match

Paid holidays

Skill development & cross-training

Career advancement opportunities

Job summary

Duraco Specialty Materials is seeking a Customer Service Representative in Troy, OH to support manufacturing operations. You will process orders, coordinate shipping and invoicing, and respond to customer needs while collaborating with account managers and plant teams.

The role emphasizes accuracy, timely communication, and problem resolution to keep orders moving smoothly. Strong customer service experience in manufacturing and excellent communication are essential.

Qualifications

• Three years of customer service experience in a manufacturing environment.
• Ability to manage difficult or sensitive customer situations, respond promptly to customer needs, and follow through on commitments.
• Clear verbal communication, active listening, and strong written communication skills.
• Strong planning, organization, prioritization, and time-management skills.

Responsibilities

• Build and maintain positive relationships with customers, account managers, and internal teams.
• Process customer orders accurately and ensure orders are entered into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer complaints, changes in ship dates, and other correspondence to the appropriate departments.
• Maintain accurate and current customer information in company systems.
• Prepare and maintain a daily report of incoming orders.
• Help resolve customer concerns related to pricing or quality.
• Process quotes and obtain raw material pricing.
• Process requests for samples, brochures, and literature.
• Provide support to other Customer Service Representatives and assist with related duties as needed.

Skills

CRM software

Microsoft Excel

Communication skills

Attention to detail

Team collaboration

Problem solving

Education

High school diploma or GED

Tools

CRM software

ERP systems

Inventory systems

Job description

Duraco Specialty Materials is seeking a Customer Service Representative in Troy, OH to support manufacturing operations. You will process orders, coordinate shipping and invoicing, and respond to customer needs while collaborating with account managers and plant teams.

The role emphasizes accuracy, timely communication, and problem resolution to keep orders moving smoothly. Strong customer service experience in manufacturing and excellent communication are essential.