Manufacturing Customer Service Specialist

Duraco Inc.; Troy (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401k Match

Career Development

Competitive Pay

Job summary

Duraco Inc. is hiring a Customer Service Representative in Troy, OH to support manufacturing operations.

You will maintain clear, courteous communication among customers, account managers, and plant teams, processing orders, coordinating shipping and invoicing, and resolving pricing or quality concerns. The role requires a high school diploma, 3+ years in manufacturing customer service, and strong verbal and written communication.

Qualifications

• High school diploma or GED.
• Three years of customer service experience in a manufacturing environment.
• Ability to manage difficult or sensitive customer situations, respond promptly to customer needs, and follow through on commitments.
• Clear verbal communication, active listening, and strong written communication skills.
• Strong planning, organization, prioritization, and time-management skills.
• Experience with CRM or database software, inventory and manufacturing systems, order processing systems, and Microsoft Excel.

Responsibilities

• Build and maintain positive relationships with customers, account managers, and internal teams.
• Process customer orders accurately and ensure orders are entered into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer concerns and changes in ship dates to appropriate departments.
• Maintain accurate and current customer information in company systems.
• Prepare and maintain a daily report of incoming orders.
• Help resolve customer concerns related to pricing or quality.
• Process quotes and obtain raw material pricing.
• Process requests for samples, brochures, and literature.
• Provide support to other Customer Service Representatives and assist with related duties as needed.

Skills

Customer service

CRM software

Excel

Verbal communication

Attention to detail

Education

High school diploma

Tools

ERP systems

MS Office

Job description

Duraco Inc. is hiring a Customer Service Representative in Troy, OH to support manufacturing operations.

You will maintain clear, courteous communication among customers, account managers, and plant teams, processing orders, coordinating shipping and invoicing, and resolving pricing or quality concerns. The role requires a high school diploma, 3+ years in manufacturing customer service, and strong verbal and written communication.